Gold Loan Officer

AU Small Finance Bank; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank is seeking a role in gold loan operations in Mumbai. The candidate will conduct gold appraisals to determine value of gold ornaments for loan purposes and manage customer interactions to ensure timely disbursement of loans.

Regulatory compliance and accurate record-keeping are essential. Ideal applicants have 1–3 years’ experience in gold loan operations, strong knowledge of appraisal techniques, and excellent communication skills for effective customer interaction.

Qualifications

• 1-3 years' experience in gold loan operations or similar.
• Strong knowledge of gold appraising techniques and procedures.
• Excellent communication skills for customer interactions.
• Ability to work independently with minimal supervision.

Responsibilities

• Conduct gold appraisals to determine value of gold ornaments for loan purposes.
• Manage customer interactions, ensuring timely disbursement of loans and resolving queries related to loan processing.
• Ensure compliance with regulatory requirements and internal policies while handling cash transactions.
• Maintain accurate records of all loan applications, approvals, and disbursements.

Skills

Gold appraisal knowledge

Customer communication

Regulatory compliance

Independent work

Job description

Roles and Responsibilities :

• Conduct gold appraisals to determine the value of gold ornaments for loan purposes.
• Manage customer interactions, ensuring timely disbursement of loans and resolving queries related to loan processing.
• Ensure compliance with regulatory requirements and internal policies while handling cash transactions.
• Maintain accurate records of all loan applications, approvals, and disbursements.

Job Requirements :

• 1-3 years' experience in gold loan operations or a similar industry.
• Strong knowledge of gold appraising techniques and procedures.
• Excellent communication skills for effective interaction with customers.
• Ability to work independently with minimal supervision.