Go Live Analyst

Avalara APAC; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Avalara APAC is seeking an Implementation Support professional to help customers connect Avalara’s Tax Engine with their ERP, POS, or eCommerce systems from our Pune office. You will collaborate with senior team members to configure platforms, track implementation progress, and address customer questions as part of a smooth onboarding experience.

You will develop proficiency across Avalara’s product suite and standard implementation methodologies, supporting multiple tasks within a fast‑paced,

Qualifications

• Bachelor's degree in a relevant engineering/IT field.
• Foundational understanding of ERP, eCommerce, or POS environments.
• Exposure to tax automation concepts is a plus.
• Strong attention to detail and a customer‑first mindset.
• Ability to manage multiple tasks in a fast‑paced environment.

Responsibilities

• Assist customers in configuring their ERP, POS, or eCommerce platforms to support tax processes and best practices.
• Track key aspects of customer implementations with guidance from the Implementation Manager.
• Support customer success by answering application questions, tracking issues, monitoring changes, and escalating problems.
• Learn Avalara's product suite and standard implementation methodologies.
• Report to the Implementation Manager; this is an onsite role from the Pune office.

Skills

Strong communication

Attention to detail

Customer‑centric

Multi‑tasking

Education

Bachelor of Science in Engineering, Information Systems, IT, or related discipline

Job description

What You'll Do

You will support Avalara's customers in setting up the connector between Avalara's Tax Engine and the customer's ERP, POS, or eCommerce platforms under the guidance of senior implementation team members.

• Assist customers in configuring their ERP, POS, or eCommerce platforms to support their sales tax processes and industry best practices.
• Track key aspects of customer implementations, including task status, target dates, risk factors, and customer interactions — with close support from your Implementation Manager.
• Support customer success by answering application questions, tracking issues, monitoring changes, and escalating problems according to company guidelines.
• Learn and develop proficiency across Avalara's product suite and standard implementation methodologies.
• You will report to the Implementation Manager. This is an onsite role from the Pune office.

What Your Responsibilities Will Be

• Install and configure a subset of the following ERP and platform integrations: Sage 100, Sage 300, Sage 500, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, Stripe Invoicing, NetSuite, and QuickBooks.
• Explain basic configuration options and demonstrate sales order/invoicing processes to customers.
• Manage a moderate portfolio of active customer implementations, maintaining clear documentation and timely follow-through on all assigned tasks.
• Work collaboratively with senior specialists and cross‑functional teams to resolve customer issues and deliver a positive onboarding experience.

What You’ll Need To Be Successful

• the B2B sector.
• Bachelor of Science in Engineering, Information Systems, IT, or a related discipline.
• Foundational understanding of ERP systems, eCommerce platforms, or POS environments.
• Exposure to tax automation concepts or accounting/bookkeeping practices is a plus (e.g., Avalara, TaxJar, Vertex, Sovos, or similar).
• Strong attention to detail, excellent written and verbal communication skills, and a customer‑first mindset.
• Ability to manage multiple tasks simultaneously and thrive in a fast‑paced, team‑oriented environment.

Avalara is an AI‑first Company

• You’ll bring experience using AI and AI‑related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee‑run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry‑leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.