GM / DGM, Clinical Governance & Quality

Dev Solutions; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Dev Solutions in India seeks a senior healthcare quality leader to drive clinical governance, patient safety, quality assurance and outcome improvement across the group. This hands-on role bridges clinical practice, hospital operations, regulatory compliance and technology-enabled quality management to turn standards into measurable gains in outcomes and patient experience.

You will lead NABH-aligned audits, risk management and performance monitoring, work with doctors and management, implement

Qualifications

• MBA/PGDM in healthcare or hospital management with clinical quality experience.
• Lean Six Sigma or infection prevention training is a plus.
• Experience with HIS/EMR or digital quality systems across multi-hospital groups.

Responsibilities

• Drive clinical governance, policies, SOPs and guidelines across hospitals and centres.
• Lead NABH-aligned quality assurance programmes and audits.
• Establish risk management, CAPA and incident-reporting workflows.
• Monitor clinical indicators and coordinate improvement actions with clinicians.
• Integrate quality requirements into HIS/EMR and develop dashboards.

Skills

Clinical governance

Quality management

NABH standards

Healthcare analytics

Education

MBA/PGDM in healthcare or hospital management

Tools

HIS

EMR

digital quality systems

Job description

Drive standardized clinical governance, patient safety, quality assurance and outcome improvement across the healthcare group. The role bridges clinical practice, hospital operations, regulatory compliance and technology-enabled quality management, turning group clinical standards into measurable gains in patient outcomes, accreditation readiness and patient experience. It is a hands-on implementation role, not a documentation or accreditation-only position.

Role & responsibilities

1. Clinical Governance & Standardisation

• Develop and implement clinical policies, SOPs and clinical practice guidelines across hospitals and specialty centres.
• Establish clinical governance committees and monitor compliance with clinical protocols.
• Work with the Group Chief Medical Officer to strengthen clinical accountability.

2. Quality Assurance & NABH Accreditation

• Lead quality assurance programmes aligned with NABH standards and applicable regulations.
• Conduct clinical audits, gap assessments and mock accreditation assessments.
• Develop improvement plans and ensure identified deficiencies are corrected.

3. Patient Safety & Clinical Risk Management

• Establish systems for reporting adverse events, medical errors and near misses.
• Conduct Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).
• Monitor hospital-acquired infections, medication errors, falls and surgical safety incidents.

4. Clinical Outcomes & Performance Monitoring

• Track clinical indicators such as mortality, morbidity, infection rates, readmissions and length of stay.
• Identify variations in clinical performance and coordinate corrective interventions.
• Work with doctors, nursing leaders and hospital management to improve patient outcomes.

5. Digital Health & Quality Analytics

• Integrate clinical quality requirements into Hospital Information Systems (HIS) and Electronic Medical Records (EMR).
• Develop quality dashboards, audit-tracking mechanisms and incident-reporting workflows.
• Validate clinical data and ensure confidentiality and appropriate access controls.

6. Clinical Audit & Regulatory Compliance

• Prepare and execute risk-based clinical audit plans.
• Monitor medical record quality, informed consent, medication management and protocol adherence.
• Ensure compliance with applicable clinical establishment regulations, biomedical waste requirements and patient rights.

Preferred candidate profile -MBA/PGDM in healthcare or hospital management (ISB/IIM), supported by demonstrable clinical quality experience. Lean Six Sigma, infection prevention or healthcare quality training. Experience with HIS, EMR or digital quality systems, multi-hospital groups or a health-tech company.