Global Workplace Technical Service Manager

Promaynov Advisory Services Pvt. Ltd; Bengaluru; Presencial; INR 4.500.000 - 7.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Descripción de la vacante

Avolta is seeking a Service Manager for the Workplace Global footprint to own the M365 and Collaboration ecosystem (Teams, SharePoint, OneDrive, Exchange Online, Viva, Planner). You will drive the global strategy, governance, and multi-year roadmaps in partnership with vendors and 70+ countries.

The role emphasizes cross-tower collaboration, continuous improvement, and standardization, with focus on migration readiness, coexistence strategies, and strong adoption practices.

Formación

• Experience in end-user and collaboration technologies, with a strong Microsoft background
• Proven knowledge of administration, security, governance, and licensing across core workloads
• Experience designing and operating evergreen workplace environments
• Familiarity with Azure AD/Entra ID, Intune/SCCM, and integration patterns
• Awareness of Google Workspace for coexistence or migrations
• Delivery expertise: lead POCs, test features, and controlled rollouts
• Proficient with ITIL processes and operational dashboards/reports
• Strong vendor/partner management and stakeholder communication
• Global experience in large, multicultural organizations

Responsabilidades

• Own end-to-end OneDrive and Exchange in a global setting
• Define a clear service strategy and a multi-year M365 roadmap
• Guide coexistence with Google Workspace and Workspace integration
• Lead POCs, feature rollouts, pilots, and controlled deployments
• Manage the Change & Project pipeline for M365 & Collaboration
• Drive automation, user-centric design, and adoption programs
• Ensure governance with suppliers, internal teams and partners
• Oversee global service operations: performance, incidents, changes, capacity
• Ensure ITIL compliance and lifecycle processes for the service
• Provide regular service performance reporting for forums
• Maintain relationships with M365 vendors/partners; manage SLAs
• Represent the service in cross-tower forums with stakeholders
• Manage service budget and drive cost efficiency
• Collaborate with related towers (Endpoints, AD/IAM, AVD, Productivity)

Conocimientos

Collaboration tech

M365 (Microsoft 365)

ITIL

Vendor management

Global experience

Power BI dashboards

Herramientas

Azure AD/Entra ID

SCCM

Google Workspace

Descripción del empleo

Avolta's The Workplace Global Workplace Technical team-one Service Manager of five service (M365 & towers Collaboration) (Endpoints, the is broader part AD of & 1AM, M365 & Collaboration, AVD, Employee Productivity)-within Global IT Infrastructure organization (Platforms & Networks). This role owns the global strategy, roadmap, governance, and service evolution for Avolta's M365 and Collaboration ecosystem (Teams, SharePoint, OneDrive, deliver Exchange measurable Online, Viva, business Planner, value Power and align Platform), with Workplace ensuring these and platforms Group IT objectives. and While integrations M365 is the with core Google stack today, Workspace the role must driven anticipate by M&A, future preparing coexistence for a multi-platform collaboration landscape. This is a global service ownership role (not local end-user support), delivered in close partnership with vendors, internal towers, and business stakeholders across 70+ countries.

Responsibilities

• OneDrive, Own end-to-end Exchange
• M365 Online, collaboration . Viva,_
• Pl ann workloa er ' Power t s hnical Plauorm eau: blueprint, , ) and
• Define and maintain a clear service strategyk ,e~e strategy and M365 multi-year roadmap aligned to the Global Wor P a evergreen model . te 9 ration scenarios with Google
• Prepare for and guide coexistence/in Workspace
• Continuously evaluate new Microsoft capabilities (incl. Al) and collaboration tools; assess their business impact
• Lead POCs, controlled feature rollouts, staged deployments, and pilots
• Own the Change & Project pipeline for M365 & Collaboration; ensure enhancements and new services are tested, documented, and deployed in a controlled manner
• Drive continuous improvement, simplification, and automation; advocate user-centric design and strong adoption practices
• Ensure robust operational governance with suppliers, internal teams, and partners
• Oversee global service operations (performance, incidents, problems, changes, compliance, capacity).
• Ensure ITIL compliance (incident, problem, change, capacity, continual improvement)
• Lead lifecycle processes (evaluation, rollout, standardization, maintenance, retirement)
• Provide weekly/monthly service performance reporting and lead the service in DSR/operational forums
• Act as primary owner of relationships with M365-related vendors/partners; manage SLAs, value delivery, escalations, and performance
• Ensure partners contribute to strategic evolution, not only technical operations
• Represent the service in cross-tower forums and with business stakeholders across 70+ countries
• Act as the single point of contact for technical and vendor engagements
• Manage the service budget and drive cost efficiency
• Maximize business value realization through collaboration technologies and strong adoption
• Provide expert guidance on M365 architecture, governance, security, licensing, and integrations; collaborate with Endpoints, AD/IAM, AVD, and Employee Productivity towers
• Support migrations (e.g., email, SharePoint, apps) and identity-related components
• Anticipate needs around Google Workspace capabilities to support future coexistence or migration

Requirements

• Experience: 1 O+ years in end-user and collaboration technologies (strong Microsoft background preferred)
• M365 Expertise: Proven knowledge of administration, security, governance, and licensing across core workloads
• Evergreen Workplace: Experience designing and operating evergreen workplace environments
• Identity & Device: Familiarity with Azure AD/Entra ID, lntune/SCCM, and common integration patterns
• Google Workspace: Awareness or willingness to acquire enterprise-level understanding for coexistence/migrations
• Delivery: Experience leading POCs, testing new features, and running controlled rollouts/pilots
• Operations & Reporting: Comfortable with ITIL processes and delivering operational dashboards/reports (Power Bl preferred)
• Stakeholders & Vendors: Strong vendor/partner management; excellent communication, documentation, and stakeholder skills
• Analytical: Strong analytical and problem-solving capability
• Global Context: Experience in large, multicultural organizations operating across 70+ countries
• Certifications: Microsoft and ITIL certifications are desirable