Global Technology Engineer

BARCO; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Barco University training

Wellbeing program

Healthy working environment

Job summary

Barco is seeking a Global Technology Engineer to join our support team for Conferencing and Collaboration products used in meeting room environments. You will be the first line of contact, ensuring customer success and satisfaction while collaborating with cross-functional teams.

The role requires AV/IT experience, strong network knowledge, and excellent communication in English; German is a plus. Barco University training and wellbeing programs are offered as part of our employee development.

Qualifications

• Experience in AV or IT support, including end-user and partner device troubleshooting.
• Strong knowledge of TCP/IP, firewalls, routers, switches; network administration is a plus.
• Fluent in English; German language skills are advantageous.

Responsibilities

• Support international customers in onboarding and troubleshooting of Conferencing and Collaboration products via CRM, phone, chat, etc.
• Maintain high customer satisfaction by collaborating with an international team to find best solutions.
• Contribute to continuous improvement activities and keep product knowledge up to date.

Skills

AV technology

IT support

Network concepts

English fluent

German fluent

Education

ITIL Foundation

Tools

Polycom

Crestron

Microsoft Teams

Zoom

Webex

Google Meet

Job description

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Global Technology Engineer

Location: Noida, UP, IN

Function

We are looking for a diligent, customer-focused support professional to join our support team for our Conferencing and Collaboration products used in a customer Meeting Room environment. As the first line of contact with our customers, you play a key role in ensuring their success and satisfaction. You are our customer’s voice within the organization as we strive to continually improve our product, our service.You love technology as well as interacting with people. You are eager to experiment with new technologies and see opportunities on how this can bring value. You like to share your knowledge with others and collaborate across teams.

Key Responsibilities

You support our international customer base in the onboarding and troubleshooting for all our Conferencing and Collaboration products via different communication channels (CRM system, phone, chat, …) . Youmaintain high customer satisfaction bycollaborating with an international team to always find the best solution.keeping your own knowledge always up to date.active contribution to continuous improvement activities..

Your Profile

You are experienced in either the AV or IT world or both. End-user and partner device troubleshooting and support is not new to you. If this expertise was acquired in the meeting room environment, this is an asset.Basic Network (TCP/IP, firewalls, routers, switches, Network Administration) knowledge and understanding, Certification is a plus.Passionate about AV/IT technology and proven experience in providing support (C suite level).Service-oriented, constructive problem-solving attitude and innovation capabilities, analytical skills , and structured way of working.Strong customer-facing and communication skills (verbal and written), with the ability to operate across all levels.English: FluentGerman: Fluent

Let’s wow you with

A variety of in-house training at our Barco University so you can continuously grow & learn as a professional. A healthy working environment with interesting workshops, sports activities, diverse & fresh lunch/snack breaks - with our own coffee bar and restaurant in Kortrijk - and many more options as we care about your wellbeing. The opportunity to work for an international market leader where innovation matters.SKIPPED Profile:

Self-motivated team player who excels in a collaborative environment, yet can also work independently.Ability to manage multiple activities and tasks simultaneously.An intermediate to advanced understanding of AV equipment and solutions including video conferencing, digital signage, display, projectors, microphones, video cameras, digital whiteboards/annotation devices and meeting room technology.Extensive experience in collaboration platforms like Polycom, Logitech, Crestron, Microsoft Teams (Teams and/or MTR), Zoom, Webex, Google Meet, etc. (industry and vendor certifications highly valued).Experience and knowledge in troubleshooting video and network problems, diagnosis skills with a strong understanding of signal flow and image processingProficient in Windows, macOS, Android or iOSITIL Foundation, study and hands on or Certification is a plus.A track record of TeamworkInterpersonal Skills with excellent communication skills, both written and verbal/non-verbal.Ability to work under pressure.Strong prioritization and organizational skills with attention to detailAsk pertinent questions and determine best solution based on the issue and details provided by the customers.You can clearly and thoughtfully explain new technical concepts to a wide variety of personas and are able to deal with completely different profile such as fortune 1000 customers or small customers, with experimented IT/AV partners or non-technical people.Being a good listener and being able to ‘translate’ a problem to our R&D department.Develop an expert understanding of how each customer is unique in the way they use and operate our product.

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Think of images, and you think of Barco. We’re a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision-making and collaboration in enterprise and unforgettable experiences in entertainment.

At Barco, your ideas matter. You’ll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work-life balance.

And the best part? You’ll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together.

Innovation starts with you! Ready to make it happen?