Global Support Contract Specialist

Salesforce; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Salesforce in India is seeking a Global SOPS Contract Specialist to guide Account Executives on deal structure, quotes, and contract compliance for the Global SMB team. This role requires meticulous attention to revenue policy and cross-functional collaboration with Sales, Legal, and Rev Rec.

You will support pricing strategy, ACV calculations, order processing, and SOX compliance while helping to train the team and improve internal processes.

Qualifications

• 3+ years in sales operations or pricing strategy.
• Experience with pricing, deal strategy, ACV calculations, and discount approvals.
• Strong research and problem-solving abilities.
• Excellent verbal and written communication; able to debate issues.
• Ability to work in a fast-paced environment and meet deadlines.
• Attention to detail and ability to handle multiple projects.
• Experience with Salesforce or similar CRM is a plus.

Responsibilities

• Provide internal support and guidance for Account Executives on deal structure and pre-quote processing.
• Advise on pricing strategy to maximise revenue while staying within policy.
• Collaborate with Sales, Rev Recognition and Legal on contract issues.
• Create and modify quotes and ensure SOX compliance.
• Train Sales teammates and share best practices.
• Suggest process improvements and update internal policies.
• Review contracts for completeness and accuracy against policy.
• Assist in resolving customer billing investigations with Sales and Collections.
• Maintain strong cross-functional relationships to support revenue goals.

Skills

Sales operations

Pricing strategy

ACV calculations

Deal structuring

Research abilities

Problem solving

Excellent communication

Team collaboration

Attention to detail

Independent work

Job description

Job Category

Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. As a Global SOPS Contract Specialist, you are required to provide the highest level of internal support and guidance for Account Executives within our Global SMB businesses. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations, account/customer org support, and ensuring quotes comply to revenue & company policy. This role requires an individual who can work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Your Impact

• Provide superior internal support and guidance for Account Executives including but limit to deal structure questions, order processing, ensuring orders are in compliance to revenue & company policy, and all other pre-quote conversion support.


• Advise Account Executives on pricing strategy and deal structuring options to help close deals efficiently while maximizing revenue and staying within company pricing guidelines.


• Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.


• Create and modify quotes as required.


• Ensure compliance with all company policies and responsible for SOX compliance.


• Train Sales and in particular less experienced AE's and facilitate cross-training among the team.


• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.


• Create and update internal departmental Policies.


• Participate in projects involving technical and financial concepts providing recommendations.


• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.


• Work with Sales and Collections to assist resolution to customer billing investigations and disputes.


• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.


• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.

Required Skills / Experience

• 3+ years sales operations or pricing strategy experience


• Experience with pricing and deal strategy, including ACV calculations, deal structuring, and pricing/discount approval processes, to advise Account Executives on optimal deal construction within revenue and company policy.


• Must have strong research and problem-solving abilities.


• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.


• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.


• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment.


• Extreme attention to detail.


• Ability to clearly articulate case resolutions and actions required by Account Executives.


• Thrives in a team environment.


• Salesforce experience a plus.


• Ability to work independently.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection.