Salesforce Project Manager

Salesforce.com India Pvt Ltd; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Salesforce.com India Pvt Ltd in Bengaluru is seeking a Salesforce Project Manager (Individual contributor) to lead end-to-end global Salesforce implementations using Agile methods and AI-enabled delivery practices.

You will own delivery lifecycle, budgets, risks, governance, and stakeholder alignment across multiple clouds, driving executive reporting and ensuring margins. The role requires senior collaboration with Architects and Tech Leads to scale delivery across the organisation.

Qualifications

• 10+ years of IT experience with 5+ years delivering Salesforce projects
• Salesforce certifications (Sales Cloud/Service Cloud/Experience Cloud)
• Strong communication with senior stakeholders and executives

Responsibilities

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.
• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including CPQ, Revenue Cloud, Marketing, Tableau, ITSM.
• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

Skills

Salesforce project delivery

Executive stakeholder communication

Agile / SAFe leadership

AI-enabled delivery

Timezone flexibility

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

ROLE OVERVIEW

As a Salesforce Project Manager (Individual contributor) , you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer first mindset. This role requires strategic thinking, executive presence, and hands‑on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

RESPONSIBILITIES

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.


• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.


• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.


• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.


• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.


• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.


• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.


• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including CPQ, Revenue Cloud, Marketing, Tableau, ITSM.


• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

SKILLS — MUST HAVE

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects


• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds


• Experience managing Salesforce related migration projects where Salesforce platform/clouds are either the source or the target for migration.


• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands‑on configuration is not required)


• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives


• Salesforce Certifications (any one): Sales Cloud Consultant , Service Cloud Consultant, Experience Cloud Consultant


• Project / Agile Management Certification (any one): PMP, PMI‑ACP, SAFe Agilist, PRINCE2, CSM, or PSM


• Hands‑on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace


• Awareness and practical exposure to AI‑enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset


• Willingness to travel on a need basis

PREFERRED SKILLS — GOOD TO HAVE

• Experience delivering Salesforce projects in CPQ domain (Salesforce CPQ, Revenue Cloud Advanced, Industry CPQ) or Life Sciences domain(s)


• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms


• Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

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Experience Level Mid Level