Global Service Expert, Compute Platforms

Sandoz India Pvt Ltd; Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global healthcare leader is seeking a Global Service Expert for Compute Platforms in Telangana, India. This role includes operating and overseeing compute platforms, ensuring high-quality support for application teams, and managing supplier relationships. Candidates should possess a university degree in Computer Science or similar, and have extensive experience in virtualized OS deployments, hybrid cloud environments, and service management. This position emphasizes the commitment to diversity and inclusion in the workplace.

Qualifications

• 10+ years of experience in working with virtualized OS deployments.
• 5+ years of experience with hyper-converged infrastructure platforms.
• Experience in both on-prem and cloud deployment.
• 5+ years of experience with hyper-converged infrastructure platforms.
• Experience in both on-prem and cloud workload deployments.
• Experience in hybrid and multi-cloud environments.
• Background in Service Management or Engineering of a global service portfolio across geographies.
• Proven track record delivering on time, within budget, with supplier negotiations.

Responsibilities

• Operate Compute Platforms and ensure best-in-class support.
• Oversee operational health and lifecycle of compute platforms.
• Manage suppliers to ensure quality services.
• Manage suppliers to meet SLAs and contractual obligations with reporting.
• Support IT governance controls, standards, and practices.

Skills

Fluent English

Performance tuning

High availability design

Security hardening

Release management

Service Management

Service management

Vendor management

Budget & contracts

Education

University degree in Computer Science or comparable

Tools

Virtualized OS deployments

Hyper-converged infrastructure platforms

Cloud deployment

Job description

Global Service Expert, Compute Platforms

Join to apply for the Global Service Expert, Compute Platforms role at Sandoz India Pvt Ltd

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Join us as a Founder of our ‘new’ Sandoz!

Your Responsibilities Include, But Not Limited To

• Operate Compute Platforms
• Execute the effective delivery and service operations of Compute Platforms including all operating systems leveraged in the organization.
• Ensure best‑in‑class support for compute platform technologies across the company not only in the IT infrastructure area, but also providing services and solutions to all application teams onboarding and leveraging these technologies.
• Over‑see the operational health, management, security, lifecycle, and reliability.
• Responsible for the 24x7 operational oversight and direction to both external technical and engineering teams.
• Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
• Support and ensure compliance to defined IT Governance controls, standards, and practices.

What You’ll Bring To The Role

• University degree (Computer Science or comparable education preferred)
• Fluent English written and spoken
• 10+ years of experience in working with virtualized OS deployments for both Windows and Linux understanding performance tuning, high availability design, security hardening, release management.
• 5+ years of experience with hyper‑converged infrastructure platforms
• Experience in both on‑prem and cloud deployment of workloads.
• Experience in hybrid and multi‑cloud environments.
• Experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
• Track record in delivering on time, quality and budget. Experience in negotiating agreements with corporate suppliers in close cooperation with the sourcing function.

Why consider Sandoz?

500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world. We believe new insights, perspectives and ground‑breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility, and we can reinvent what’s possible when we collaborate with courage to tackle the world’s toughest medical challenges aggressively and ambitiously.

Commitment To Diversity & Inclusion

Sandoz is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve. Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.