Global Service Manager Change Management

IN04 (FCRS = IN004) Sandoz Private Limited; Turakapally; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Sandoz Private Limited in India seeks an experienced Change Manager to lead enterprise wide change governance, ensure adherence to the Change Management process, and protect business continuity.

You will own CAB reviews, reporting, KPI delivery, and drive continuous improvement across ITSM, applications and infrastructure. 6+ years of PM/operations experience and strong negotiation and analytics are required.

Qualifications

• Strong negotiation and analytical skills.
• 6+ years of project/operations management experience.
• Experience with ITSM and change management processes.

Responsibilities

• Manage the enterprise change management process end-to-end.
• Govern CAB reviews and assess change impact on business availability.
• Deliver reporting and KPIs for Change Management.
• Maintain compliance posture for the Change Management process.
• Ensure execution of change and closure.
• Perform failed changes analysis and drive process improvements.
• Integrate ITSM operations with Change Management.

Skills

Negotiation

Analytical skills

Project Management

Operations Management

Execution

Change Management

ITSM

ServiceNow

Tools

ITSM Tools

ServiceNow

Job description

Job Description Summary Responsible for managing Change Management Process across the enterprise including Application and Infrastructure. Owning the adherence to the Change Process and preventing any change impact to the business

Your Key Responsibilities:

• Responsible for managing the change management process for the entire enterprise
• Maintain the governance for Change including CAB Review all the changes presented under change management process and review its impact and execution on the availability of Business
• Responsible for all the reporting and KPI for Change Management
• Maintain Compliance posture for the Change Management Process
• Ensure execution of change and its successful closure
• Perform Failed changes analysis and open SIP for constant improvement to the process
• Integrate all ITSM operations with Change Management Process

What you’ll bring to the role:

• Strong negotiation and analytical skills with total experience of 6+years.
• Project Management.
• Operations Management and Execution.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health. With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

• Communication Skills
• IT Infrastructures
• IT Operations
• IT Service Management
• Problem Solving Skills
• System Integration
• Vendor Management

Our Purpose here at Sandoz is pioneering access for patients.

As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!