Global Senior Director- Digital Workplace & Endpoint Operations- Nex Gen

Unisys; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Unisys is looking for a Global Senior Director of Endpoint Operations based in Bengaluru, India. This senior role involves leading large-scale operations of Digital Workplace Services while ensuring operational stability and innovating service delivery. The ideal candidate will have extensive experience in endpoint operations, a strong technical foundation, and the ability to implement AI and automation in service delivery. The position requires leadership over 300-400 global resources and a strong focus on client outcomes.

Qualifications

• Experience in running global Digital Workplace or Endpoint Operations.
• Strong technical grounding in endpoint architecture and modern device management.
• Ability to articulate the impact of AI and automation on services.

Responsibilities

• Lead large-scale operations and service delivery across multiple regions.
• Own SLAs, P&L, and ensure client delivery and service performance.
• Define and execute the next phase of Digital Workplace Services.

Skills

Leadership in global Digital Workplace

Service desk management

AI and automation

Endpoint architecture

Change leadership

Job description

We are hiring a Global Senior Director of Endpoint Operations to lead our next generation of Digital Workplace Services. This is a senior role with end‑to‑end responsibility for large‑scale operations, commercial outcomes, and service delivery across a complex, multi‑region environment. The scope includes leading several hundred resources globally while ensuring operational stability today and guiding how Digital Workplace Services evolve over time.

The leader we are seeking is:

• An experienced operator who has run global endpoint and service desk environments at scale
• A proven managed services leader with accountability for SLAs, P&L, client delivery, and executive‑level escalations
• A strong technologist, not a general manager, with the credibility to engage on endpoint architecture, modern device management, and service delivery models
• Someone with a clear point of view on Next‑Generation Digital Workplace Services, including how AI, automation, and intelligent operations will change how endpoint and service desk services are delivered
• Comfortable challenging existing approaches and leading meaningful change while keeping delivery strong

This role will play a key part in defining and executing the next phase of Digital Workplace Services, balancing operational discipline with forward‑looking innovation.

Required Capabilities

• Leadership experience across large, global Digital Workplace or Endpoint Operations within a managed services environment
• Deep background running complex service desk and endpoint delivery with ownership of SLAs, client outcomes, and service performance
• An AI‑forward mindset with the ability to explain how AI, automation, and intelligent operations will shape Digital Workplace and End User Services over the next 12 to 24 months
• Strong technical grounding with hands‑on credibility in endpoint architecture and modern device management
• Demonstrated success leading global teams of 300 to 400+ resources across multiple regions
• Solid commercial experience, including P&L ownership, margin management, cost optimization, and service growth in an MSP model
• A change leader who can improve how work gets done while maintaining service quality and client trust