Global Product Customer Support [US Shift]

Sapiens International; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Sapiens International in Bengaluru seeks a Global Product Customer Support specialist for the US shift. You will resolve customers' problems with the development team, provide product and installation consultancy remotely or onsite, and ensure responses meet SLA.

Ideal candidates have 2–4 years of enterprise application support experience, strong English communication, and the ability to work under pressure.

Qualifications

• 2–4 years of experience in enterprise application support.
• Excellent written and verbal English communication.
• Ability to work under pressure and meet deadlines.
• Experience interpreting logs and debugging in a technical environment.

Responsibilities

• Provide solutions/workarounds to customer problems within SLA with development team.
• Support customers from a wide range of countries.
• Provide product and installation consultancy remotely or onsite.
• Willingness to work beyond working hours when required.

Skills

Fluent English

Problem solving

Team player

Deadline driven

Tools

SQL

Job description

Global Product Customer Support [US Shift]

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries.

• Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
• Supporting customers from a wide range of countries.
• Providing product and installation consultancy, remotely or onsite.
• Willingness to work beyond working hours when required.

Requirements

• Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
• Excellent written and verbal English skills
• 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
• Ability to work under pressure and provide solutions within the application itself and in the technical environment
• High computer technical skills – knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages

• SQL knowledge
• Experience working with financial banking systems
• Web Servers knowledge
• Please note : All work is conducted in English.

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.