Global Partner Experience and Enablement Specialist

appian; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Appian in Chennai, India is seeking a Global Partner Experience & Enablement Specialist to empower global partners by orchestrating onboarding and training programs for our AI-Powered Process Automation platform.

You will analyze performance metrics, manage workflows, troubleshoot access issues across time zones, and work with Partner Experience and Partner Sales to support the partner lifecycle end to end.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, Information Technology, or related field.
• 1-3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B roles.
• Experience with LMS, partner portals, and enterprise CRM software like Salesforce.
• Exceptional verbal and written English communication skills with a track record of engaging diverse global stakeholders.
• Highly organized self-starter who can manage logistics independently while coordinating with global leaders across time zones.

Responsibilities

• Collaborate with cross-functional teams to design, build, manage and support the Partner Experience Leader and Partner Enablement teams to build and support the global partner lifecycle from end to end.
• Monitor partner certifications and program compliance proactively, ensuring accurate records and baseline readiness.
• Support the end-to-end rollout of global partner enablement initiatives, assisting theatre Alliance leaders with logistics, scheduling, and learning material distribution.
• Troubleshoot partner access challenges regarding portals, LMS, and cloud training environments across global time zones.
• Analyze enablement metrics and performance indicators, generating reports to identify gaps in partner readiness and training.
• Maintain a centralized repository of enablement content and assets, ensuring materials remain current and easily discoverable by partners.

Skills

English communication

Education

Bachelor's degree in Business Administration, HR, Education, IT, or related

Tools

Salesforce

ServiceNow

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Global Partner Experience and Enablement Specialist

Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform.

Location: Chennai, India | Work Model: On-site

About the Team

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver Appian solutions to our customers at scale.

The Opportunity

At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Global Partner Experience & Enablement Specialist, you will report to our Director of Global Partner to help drive partner readiness across our global ecosystem. This role moves beyond standard coordination into a high-impact position where you will analyze performance metrics, manage programmatic workflows, and troubleshoot issues to ensure our partners can seamlessly solve their customers' biggest challenges.

What You'll Do

• Collaborate with cross-functional teams including Partner Experience and Partner Sales to co-design, build, manage and support the Partner Experience Leader and Partner Enablement teams to build, manage and support the global partner lifecycle from end to end.
• Monitor partner certifications and overall program compliance proactively, ensuring accurate records and baseline readiness.
• Support the end-to-end rollout of global partner enablement initiatives, assisting theatre Alliance leaders with critical logistics, scheduling, and learning material distribution.
• Troubleshoot partner access challenges regarding portals, learning management systems (LMS), and cloud training environments across global time zones.
• Analyze enablement metrics and performance indicators, generating structured reports to identify gaps in partner readiness and training.
• Maintain a centralized repository of enablement content and assets, ensuring all materials remain current and easily discoverable by global partners.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, Information Technology, or a related field or equivalent.
• 1-3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.
• Proven ability navigating and updating learning management systems (LMS), partner portals, and enterprise CRM software like Salesforce .
• Exceptional verbal and written English communication skills, with a track record of interacting professionally with diverse global stakeholders.
• Highly organized self-starter who can manage logistics independently while remaining integrated with global theater leaders across multiple time zones.

Preferred Qualifications

• Prior experience within a fast-paced software-as-a-service (SaaS) or enterprise software corporation.
• Experience with content management systems and tracking technical certifications at scale.
• We value experience with enterprise platforms such as Salesforce or ServiceNow , as these skills translate well into our Enterprise-Grade Orchestration environment.

#PartnerEnablement #TalentDevelopment #GlobalAlliances #SaaS #ProjectManagement

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8