Global L&D Senior Coordinator

Boston Consulting Group (BCG); Gurugram District; Hybride; INR 900 000 - 1 400 000; Plein temps

Résumé du poste

Boston Consulting Group is seeking a seasoned professional to lead learning operations and service-delivery programs spanning multiple regions. You will optimize processes, drive data-informed decisions, and mentor teams handling complex client engagements.

The role emphasizes collaboration with senior stakeholders, cross-cultural coordination, and scalable operational excellence across regions. Hybrid work and client-facing responsibilities are expected.

Qualifications

• 5+ years relevant experience in learning operations or service operations.
• Demonstrated experience improving processes, systems, or governance.
• Strong analytical and reporting skills.
• Experience supporting complex global programs and senior stakeholders.
• Comfort working globally across cultures and time zones.

Responsabilités

• Manage operational delivery for complex, multi-region programs.
• Act as escalation point for systemic operational issues.
• Drive continuous improvement of workflows, automation, and governance.
• Coach and mentor CS1/CS2 team members; provide quality oversight.
• Analyse trends in operational performance and recommend improvements.
• Partner with managers to plan capacity, risk mitigation, and priorities.

Connaissances

Learning ops

Process improvement

Analytics

Global programs

Stakeholder management

Description du poste

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will lead complex operational delivery, drive process and system optimisation, mentor others, and provide data-driven insight to improve scalability and performance.

Responsibilities

• Manage operational execution for complex, multi-region programs


• Act as escalation point for systemic operational issues


• Drive continuous improvement of workflows, automation, and governance


• Coach and mentor CS1/CS2 team members; provide quality oversight


• Analyse trends in operational performance and recommend improvements


• Partner with managers to plan capacity, risk mitigation, and priorities

What You'll Bring

• 5+ years relevant experience in learning operations or service operations


• Demonstrated experience improving processes, systems, or governance


• Strong analytical and reporting skills


• Experience supporting complex global programs and senior stakeholders


• Comfort working globally across cultures and time zones

Who You'll Work With

You will work with global program owners, delivery partners, and stakeholders to ensure scalable operational execution, acting as a trusted operational advisor and escalation point.

Additional info

You're Good At

• Systemic problem solving and root-cause analysis


• Improving processes and influencing adoption


• Using data to drive decisions and recommendations


• Actively building capability in peers through feedback, and collaboration


• Operating autonomously in ambiguity and complexity

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.