Global L&D Operations Manager

Boston Consulting Group (BCG); Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Boston Consulting Group in Gurugram, India, is seeking an experienced leader to drive Global Learning & Development (L&D) Operations. You will lead a team delivering scalable learning processes, LMS operations, and learner lifecycle management across regions.

The role emphasizes capacity planning, data accuracy, SLA adherence, and continuous improvement, with collaboration across global L&D, faculty, vendors, and business partners. Regular in-person work at client sites or offices is expected.

Qualifications

• 6+ years in L&D operations, systems, or program management.
• Experience managing learner lifecycles or system-driven workflows.
• Proven ability to lead small teams in operational settings.
• Strong stakeholder management and process alignment.
• Experience with LMS and data governance.

Responsibilities

• Manage LMS operations and end-to-end learner lifecycle.
• Allocate resources and manage capacity planning.
• Ensure SLA adherence, KPI performance, and data accuracy.
• Act as escalation point for operational and system issues.
• Improve workflows and enhance system efficiency.
• Coach and develop team members.
• Maintain system and data integrity and reporting quality.

Skills

L&D operations

Learner lifecycle

Stakeholder management

System governance

Process improvement

Leadership

Tools

LMS

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will lead a team of operations professionals and ensure effective, scalable execution of learning processes, including learner lifecycle management, system integrity, capacity planning, and operational excellence aligned to global L&D priorities.

Responsibilities

• Manage LMS operations and end-to-end learner lifecycle
• Allocate resources and manage capacity planning
• Ensure SLA adherence, KPI performance, and data accuracy
• Act as escalation point for operational and system issues
• Improve workflows and enhance system efficiency
• Coach and develop team members
• Maintain system & data integrity and reporting quality

What You'll Bring

• 6+ years of relevant experience in L&D operations, systems, program management, or service environments
• Proven experience managing operational processes, learner lifecycle, or system-driven workflows
• Demonstrated ability to lead and develop individuals or small teams in operational environments
• Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment
• Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance
• Strong organizational and planning skills, including capacity and workload management
• Continuous improvement mindset focused on efficiency, scalability, and operational excellence

Who You'll Work With

You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.

You're Good At

• Managing systems, workflows, and operational processes including LMS
• Ensuring data accuracy, governance and adherence to SLAs
• Handling operational escalations effectively
• Driving efficiency and consistency
• Balancing capacity and demand
• Developing team capability

"At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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