Global Infrastructure / Telecom Expense Management (TEM) 4+ Years – Bengaluru

HypTechie; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HypTechie seeks an experienced Analyst 1 – Infrastructure Engineering to join the Global Infrastructure team in Bengaluru. The role focuses on telecom order processing, invoice validation, billing disputes, inventory tracking, and analytics to drive cost efficiency.

You'll collaborate with procurement, finance, legal, and compliance to ensure accurate billing and timely delivery of services, bringing strong Excel and data-analysis skills to the table.

Qualifications

• Bachelor’s degree required in Finance, Accounting, Business, or equivalent.
• 4+ years of experience handling US telecom invoices (AT&T, Verizon, Lumen/CenturyLink, etc.).
• Strong understanding of telecom billing, voice/data network accounts, and vendor credits.

Responsibilities

• Telecom Order & Service Management and processing of service orders and disconnects.
• Maintain and update global telecom inventory databases aligned with contract details.
• Review monthly telecom invoices for accuracy and resolve billing disputes with carriers.
• Track telecom contract renewal timelines and assist in negotiations.
• Build vendor relationships and coordinate with TEM vendors for timely dispute resolution.
• Generate dashboards and leadership reports on spend and cost optimization.

Skills

Telecom invoicing

Excel advanced

Data analysis

Cross-functional collaboration

Communication skills

Attention to detail

Vendor management

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Analyst 1 – Infrastructure Engineering

Department: Global Infrastructure / Telecom Expense Management (TEM)
Location: Manyata Tech Park, Bengaluru
Experience: 4+ Years
Reports To: Senior Manager
Job Type: Full-time / Permanent

Job Summary

We are seeking an experienced Infrastructure Engineering Analyst to join our Global Infrastructure team. The role involves telecom order processing, invoice validation, billing dispute management, telecom inventory tracking, and analytics/reporting. The analyst will collaborate with global carriers and cross-functional teams—Procurement, Finance, Legal, and Compliance—to ensure accuracy, cost efficiency, and smooth operational delivery.

Key Responsibilities

• Telecom Order & Service Management
• Process new telecom service orders and initiate disconnects for unused services.
• Support internal teams in provisioning required telecom services.
• Maintain and update global telecom inventory databases, ensuring alignment with contract details.
• Invoice Review & Billing Disputes
• Review and validate monthly telecom invoices for accuracy.
• Identify billing discrepancies; file and track disputes with carriers.
• Detect zero-usage circuits, billing exceptions, and rate mismatches.
• Apply knowledge of chargebacks, accruals, and journal entries.
• Vendor & Contract Management
• Track telecom contract renewal timelines and prevent re-rate risks.
• Support procurement teams during contract negotiations and renewals.
• Manage carrier portal access and coordinate activities with TEM vendors.
• Build and maintain strong vendor relationships to ensure timely dispute resolution.
• Analytics, Reporting & Cost Optimization
• Analyze telecom circuit and expense data to identify trends and cost-saving opportunities.
• Generate inventory & spend reports, perform ROI analysis, and prepare leadership reports.
• Deliver monthly and biweekly telecom spend dashboards.
• Present cost-reduction recommendations backed by business cases.
• Collaboration & Operations Support
• Coordinate with Legal, Finance, Tax, Compliance, and other internal functions.
• Support process improvement initiatives to enhance accuracy and reduce payment errors.
• Facilitate effective communication across teams to ensure timely execution.

Required Skills & Experience

• Bachelor’s degree in Finance, Accounting, Business, or equivalent experience.
• 4+ years of experience handling US telecom invoices (AT&T, Verizon, Lumen/CenturyLink, etc.).
• Strong understanding of telecom billing, voice/data network accounts, and vendor credits.
• Experience with wireline and wireless telecom inventory management.
• Sound knowledge of accruals, journal entries, and financial controls.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively with cross-functional teams.

Technical Requirements

• Advanced Microsoft Excel skills (pivot tables, macros, advanced formulas, charts).
• Proficiency in Microsoft Office Suite.
• Ability to analyze large datasets related to circuits, spend, and operational metrics.
• Experience with porting procedures between network providers (preferred).

Preferred Skills (Nice to Have)

• Experience in Telecom Expense Management (TEM).
• Understanding of telecom contract structures and pricing models.
• Experience presenting financial insights to senior leadership.
• Background in process improvement or automation initiatives.