Global Business Support Coordinator

Computacenter; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Computacenter in Bengaluru, India, is seeking a Global Business Support Coordinator to join the Partner Management team. You will help the department meet performance targets, maintain customer satisfaction, and coordinate work across teams in a multinational setting.

You will compile management information, ensure process compliance, and support partners and customers with a professional service approach in a fast-paced environment.

Qualifications

• Experience in multinational product supply environments.
• Strong data reporting and attention to detail.
• Ability to work under pressure and meet deadlines.
• Proven procurement and vendor management experience.
• Negotiation and contractual understanding.

Responsibilities

• Ensures Department meets performance targets.
• Maintain & improve Customer satisfaction levels.
• Demonstrates relevant Winning Together values.
• Maintains cost control requirements.
• Attain and maintain accreditations as appropriate to the role.
• Understand and adhere to policies and procedures.
• Compiles management information reports through relevant business tools to provide accurate/up to date data.
• Prioritize and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ensure that Partners act in accordance with Computacenter and customer contractual obligations
• Identifies, onboard and proactively manages new Partners Accountable for the delivery of the product supply service to a named customer or selection of customers

Job description

Global Business Support Coordinator Location: IN - Bangalore 24/7, IN - Bangalore | Job-ID: 218877 | Contract type: Standard | Business Unit: Partner Management

Life on the team While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to be the best while enabling success for our customers as a trusted, agile and innovative provider of technology around the world.

You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team.

What you'll do

• Ensures Department meets performance targets.
• Maintain & improve Customer satisfaction levels.
• Demonstrates relevant Winning Together values.
• Maintains cost control requirements.
• Attain and maintain accreditations as appropriate to the role.
• Understand and adhere to policies and procedures.
• Compiles management information reports through relevant business tools to provide accurate/up to date data.
• Prioritize and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ensure that Partners act in accordance with Computacenter and customer contractual obligations
• Identifies, onboard and proactively manages new Partners Accountable for the delivery of the product supply service to a named customer or selection of customers

What you'll need

• Good working Knowledge of Microsoft Applications.
• Plans & organizes own workload and others.
• Proven experience of high standards of customer service.
• Proven administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
• Works under general supervision.
• Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Demonstrates an organized approach to work.
• Proven ability to work under pressure and to tight deadlines.
• 3+ Experience working in a multinational product supply environment.
• 3+ Experience in procurement / vendor management.
• 3+ Experience in negotiating contracts and an understanding to legal/contractual concepts.
• Detailed understanding of IT Vendors pricing processes.
• Entrepreneurial mindset which seeks to find new ways to solve multiple challenges at once.
• People management experience at team leader level or above

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter