GL - Assistant Customer Relationship Manager (UB-MGL-SMGL-ACRM) - Bangalore & Mysore Cluster

Ujjivan Small Finance Bank; Bengaluru; In loco; INR 350.000 - 500.000; Tempo pieno

Descrizione del lavoro

Ujjivan Small Finance Bank Ltd. invites applications for the role of Assistant Customer Relationship Manager in the Bangalore & Mysore cluster.

The role focuses on acquiring Group Loan customers, converting existing borrowers to liabilities, and deepening relationships through cross-selling and proactive account management. You will work under Branch Manager guidance, ensure compliance, handle documentation, and support branch sales plans while maintaining high service standards across unsecured

Competenze

• Graduate in Commerce/Business/Economics or related subjects with good analytical and sales skills to be considered.
• 2–4 years of experience in MFI sales and team handling.

Mansioni

• Actively support acquisition of customers for Group Loans.
• Support conversion of existing borrowing customers for liabilities.
• Facilitate initiatives to retain and deepen relationship with existing customers for unsecured loans and liabilities.
• Maintain process quality and ensure adherence to audit and compliance standards.
• Maintain Branch Documents.
• Responsible for Cross Selling.
• Responsible for overall business in absence of BM/CRM.
• Handle Cashier and BOO’s responsibility in their absence.
• Adhere to defined set of processes and circulars.
• Timely disbursement of sanctioned loans.

Conoscenze

Sales skills

Analytical ability

KYC/AML norms

Local language fluency

English knowledge

Formazione

Commerce/Business/Economics degree

Strumenti

MS Office

Outlook

Descrizione del lavoro

GL - Assistant Customer Relationship Manager (UB-MGL-SMGL-ACRM) - Bangalore & Mysore Cluster Bangalore, Karnataka, India ..+ 49 2 - 4 Years Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

AssistantCustomer Relationship Manager

GRADE

DM-II

DEPARTMENT

RuralBanking

LOCATION

BranchName

SUB-DEPARTMENT

TYPEOF POSITION

Full-time

REPORTSTO

BranchManager

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

• Activelysupport acquisition of customers for Group Loans


• Supportconversion of existing borrowing customers for liabilities.


• Tofacilitate undertaking of initiatives to retain and deepenrelationship with existing customer for unsecured loans and forliabilities


• Responsibleto maintain process quality & ensures adherence to audit andcompliance standards


• Responsibleto maintain Branch Documents


• Responsiblefor Cross Selling


• Responsiblefor overall business in absence of BM/CRM


• Tohandle Cashier and BOO’s responsibility in their absence


• Adherenceto defined set of processes and circulars


• Timelydisbursement of sanctioned loans

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

• Volumeof recruitment- 5-15 Staff - changes as per branch CRO budget


• No.of products served- Group Loan, Individual Loan, CASA, TD and TPPproducts

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

• Responsibleto support the sales plans for the branch for MB unsecured andsecured loans


• Toassist setting weekly/monthly targets for the team, reviews theset targets on a regular basis


• Responsibleto support acquisition of new GL customers; conversion ofcustomers from unsecured to secured loans (Where Applicable)


• Guidethe CROs to enable conversion of existing borrowing customers forliabilities


• Supportthe marketing initiatives designed by products & marketingdepartment


• Assessthe market potential and give feedback on product modificationand new product development to the regional product teams


• Shareinsights on competitor products to the regional product/marketingteams.


• Responsiblefor the overall Branch Liabilities Target and cross sellingtargets

Customer

• Ensurecustomers and CROs are educated about the unsecured loans andliabilities products offered by Ujjivan.


• Resolvecustomer queries/grievances (pertaining to GL, unsecured IL,liabilities) escalated from the CROs within specified time frame

InternalProcess

• Overseeand facilitate collection of documents for account opening instrict adherence to KYC norms


• Keepabreast of the changes in policies and guidelines by RBI, ensureshis/her team is educated on the changes to ensure strictadherence


• Responsiblefor correct storage of client information and any otherdocumentation inclusive internal reports, memos etc.


• Overseefollow-ups with overdue customers to collect the payments


• Conductcustomer house visits, cross verify the documents and details inthe Customer Profile forms (CPF) and Loan Application forms(LAF), conduct Group Recognition Training (GRTs)


• Performvisits to the Center meetings to check whether they are as perthe defined process


• EnsureCROs deposits Centre meeting cash at the nearest or collocatedBCs


• Ensuresthat 100% loan utilization check is conducted by the CRO within 7days from the day of disbursement.


• DailyMonitoring of form pendency and ‘Till balance’


• Tomaintain smoothly operation of Branch activities in coordinationwith Cashier & CCR Desk


• Responsiblefor timely BOD, COB and EOD Process


• Shouldbe compatible with Financial Software application Like Br.net,Finacle etc.


• Providingpotential leads to other secured and unsecured verticals


• Coachthe branch staff on unsecured loans products to support achievingtargets and support them in conversion of existing customers fordeposit products


• Resolvequeries and escalations from the team in a well-defined timeframe


• Ensureadherence to training man-days/ mandatory training programs forself and reportees


• Ensuregoal-setting, midyear -review and annual appraisal processhappens within specified timelines for self and reportees


• Monitortimely completion of mandatory courses of the staff


• Monitortimely completion of mandatory annual leave of the staff

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduatein Commerce/Business/Economics or related subjects with goodanalytical and sales skills to be considered.

Experience

• 2-4years of experience in MFI sales & team handling experience

Certifications

NA

FunctionalSkills

• Knowledgeon unsecured products


• BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage


• Basicknowledge of accounting and finance administration desirable


• Isfluent in the local languages and has a working knowledge ofEnglish


• Knowledgeof KYC/AML norms and other guidelines for liabilities

BehavioralSkills

• Willingnessto travel & relocation as per business requirements andcareer opportunities

Interpersonalskills

• Abilityto interface (orally and in writing) with all levels ofassociates and customers


• Abilityto manage teams and drive performance