Assistant Customer Relationship Manager - MB - South 2

Ujjivan Small Finance Bank; Krishnagiri District; On-site; INR 350,000 - 550,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. is seeking an Assistant Customer Relationship Manager for Hosur, Tamil Nadu. The role focuses on acquiring customers for group loans and liabilities, while supporting cross selling and ensuring process adherence.

You will manage branch-level activities and assist in achieving Liabilities targets. The position requires 2–4 years in MFI sales, strong customer interaction skills, and knowledge of KYC/AML standards.

Qualifications

• Graduate in Commerce/Business/Economics with analytical and sales skills.
• 2–4 years of experience in MFI sales and team handling.
• Knowledge of KYC/AML norms and liabilities.
• Fluent in local language and working knowledge of English.

Responsibilities

• Support branch sales plans for MB unsecured and secured loans.
• Set weekly/monthly targets and review them regularly.
• Assist acquisition of new GL customers and convert to liabilities.
• Coach CROs to enable loan liabilities conversions and drive cross selling.

Skills

Unsecured loans knowledge

Sales skills

Team handling

MS Office / Outlook

English proficiency

Education

Bachelor's degree in Commerce/Business/Economics

Tools

Br.net

Finacle

Job description

Assistant Customer Relationship Manager - MB - South 2 Hosur, Tamil Nadu, India ..+ 32 Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

AssistantCustomer Relationship Manager

GRADE

DM-II

DEPARTMENT

RuralBanking

LOCATION

BranchName

SUB-DEPARTMENT

TYPEOF POSITION

Full-time

REPORTSTO

BranchManager

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

• Activelysupport acquisition of customers for Group Loans
• Supportconversion of existing borrowing customers for liabilities.
• Tofacilitate undertaking of initiatives to retain and deepenrelationship with existing customer for unsecured loans and forliabilities
• Responsibleto maintain process quality & ensures adherence to audit andcompliance standards
• Responsibleto maintain Branch Documents
• Responsiblefor Cross Selling
• Responsiblefor overall business in absence of BM/CRM
• Tohandle Cashier and BOO’s responsibility in their absence
• Adherenceto defined set of processes and circulars
• Timelydisbursement of sanctioned loans

SIZEOF THE ROLE

• FINANCIALSIZE
• NON-FINANCIALSIZE
• Volumeof recruitment- 5-15 Staff - changes as per branch CRO budget
• No.of products served- Group Loan, Individual Loan, CASA, TD and TPPproducts

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

• Responsibleto support the sales plans for the branch for MB unsecured andsecured loans
• Toassist setting weekly/monthly targets for the team, reviews theset targets on a regular basis
• Responsibleto support acquisition of new GL customers; conversion ofcustomers from unsecured to secured loans (Where Applicable)
• Guidethe CROs to enable conversion of existing borrowing customers forliabilities
• Supportthe marketing initiatives designed by products & marketingdepartment
• Assessthe market potential and give feedback on product modificationand new product development to the regional product teams
• Shareinsights on competitor products to the regional product/marketingteams.
• Responsiblefor the overall Branch Liabilities Target and cross sellingtargets

Customer

• Ensurecustomers and CROs are educated about the unsecured loans andliabilities products offered by Ujjivan.
• Resolvecustomer queries/grievances (pertaining to GL, unsecured IL,liabilities) escalated from the CROs within specified time frame

InternalProcess

• Overseeand facilitate collection of documents for account opening instrict adherence to KYC norms
• Keepabreast of the changes in policies and guidelines by RBI, ensureshis/her team is educated on the changes to ensure strictadherence
• Responsiblefor correct storage of client information and any otherdocumentation inclusive internal reports, memos etc.
• Overseefollow-ups with overdue customers to collect the payments
• Conductcustomer house visits, cross verify the documents and details inthe Customer Profile forms (CPF) and Loan Application forms(LAF), conduct Group Recognition Training (GRTs)
• Performvisits to the Center meetings to check whether they are as perthe defined process
• EnsureCROs deposits Centre meeting cash at the nearest or collocatedBCs
• Ensurestthat 100% loan utilization check is conducted by the CRO within 7days from the day of disbursement.
• DailyMonitoring of form pendency and ‘Till balance’
• Tomaintain smoothly operation of Branch activities in coordinationwith Cashier & CCR Desk
• Responsiblefor timely BOD, COB and EOD Process
• Shouldbe compatible with Financial Software application Like Br.net,Finacle etc.
• Providingpotential leads to other secured and unsecured verticals
• Coachthe branch staff on unsecured loans products to support achievingtargets and support them in conversion of existing customers fordeposit products
• Resolvequeries and escalations from the team in a well-defined timeframe
• Ensureadherence to training man-days/ mandatory training programs forself and reportees
• Ensuregoal-setting, midyear -review and annual appraisal processhappens within specified timelines for self and reportees
• Monitortimely completion of mandatory courses of the staff
• Monitortimely completion of mandatory annual leave of the staff

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduatein Commerce/Business/Economics or related subjects with goodanalytical and sales skills to be considered.

Experience

• 2-4years of experience in MFI sales & team handling experience

Certifications

• NA

FunctionalSkills

• Knowledgeon unsecured products
• BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage
• Basicknowledge of accounting and finance administration desirable
• Isfluent in the local languages and has a working knowledge ofEnglish
• Knowledgeof KYC/AML norms and other guidelines for liabilities

BehavioralSkills

• Willingnessto travel & relocation as per business requirements andcareer opportunities

Interpersonalskills

• Abilityto interface (orally and in writing) with all levels ofassociates and customers
• Abilityto manage teams and drive performance