Assistant Customer Relationship Manager-Central Karnataka

Ujjivan Small Finance Bank

Tumakuru

On-site

INR 350,000 - 550,000

Full time

2 days ago

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Job summary

Ujjivan Small Finance Bank Ltd. in Central Karnataka (Tumkur) invites an Assistant Customer Relationship Manager to join our Rural Banking team.

You will drive acquisition of customers for group loans, convert existing borrowing customers for liabilities, and support cross-selling across branches, while ensuring compliance and timely disbursement. The role reports to the Branch Manager and requires 2–4 years of MFI sales experience, Graduate in Commerce/Business/Economics, and willingness to

Qualifications

Graduate in Commerce/Business/Economics or related subjects with good analytical and sales skills.
2-4 years of experience in MFI sales & team handling experience.
Willingness to travel & relocation as per business requirements and career opportunities.

Responsibilities

Support sales plans for the branch for MB unsecured and secured loans.
Assist setting weekly/monthly targets for the team and review them regularly.
Support acquisition of new GL customers; conversion of customers from unsecured to secured loans where applicable.
Guide the CROs to enable conversion of existing borrowing customers for liabilities.
Support marketing initiatives designed by products & marketing department.
Provide feedback on product modification and new product development.

Skills

Unsecured products knowledge

MS Office

English proficiency

KYC/AML knowledge

Education

Commerce/Business/Economics degree

Tools

Br.net

Finacle

Job description

Assistant Customer Relationship Manager-Central Karnataka Tumkur, Karnataka, India ..+ 6 2 - 4 Years Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

AssistantCustomer Relationship Manager

GRADE

DM-II

DEPARTMENT

RuralBanking

LOCATION

BranchName

SUB-DEPARTMENT

TYPEOF POSITION

Full-time

REPORTSTO

BranchManager

REPORTINGINTO

ROLEPURPOSE & OBJECTIVE

Activelysupport acquisition of customers for Group Loans

Supportconversion of existing borrowing customers for liabilities.

Tofacilitate undertaking of initiatives to retain and deepenrelationship with existing customer for unsecured loans and forliabilities

Responsibleto maintain process quality & ensures adherence to audit andcompliance standards

Responsibleto maintain Branch Documents

Responsiblefor Cross Selling

Responsiblefor overall business in absence of BM/CRM

Tohandle Cashier and BOO's responsibility in their absence

Adherenceto defined set of processes and circulars

Timelydisbursement of sanctioned loans

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

Volumeof recruitment- 5-15 Staff - changes as per branch CRO budget

No.of products served- Group Loan, Individual Loan, CASA, TD and TPPproducts

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Responsibleto support the sales plans for the branch for MB unsecured andsecured loans

Toassist setting weekly/monthly targets for the team, reviews theset targets on a regular basis

Responsibleto support acquisition of new GL customers; conversion ofcustomers from unsecured to secured loans (Where Applicable)

Guidethe CROs to enable conversion of existing borrowing customers forliabilities

Supportthe marketing initiatives designed by products & marketingdepartment

Assessthe market potential and give feedback on product modificationand new product development to the regional product teams

Shareinsights on competitor products to the regional product/marketingteams.

Responsiblefor the overall Branch Liabilities Target and cross sellingtargets

Customer

Ensurecustomers and CROs are educated about the unsecured loans andliabilities products offered by Ujjivan.

Resolvecustomer queries/grievances (pertaining to GL, unsecured IL,liabilities) escalated from the CROs within specified time frame

InternalProcess

Overseeand facilitate collection of documents for account opening instrict adherence to KYC norms

Keepabreast of the changes in policies and guidelines by RBI, ensureshis/her team is educated on the changes to ensure strictadherence

Responsiblefor correct storage of client information and any otherdocumentation inclusive internal reports, memos etc.

Overseefollow-ups with overdue customers to collect the payments

Conductcustomer house visits, cross verify the documents and details inthe Customer Profile forms (CPF) and Loan Application forms(LAF), conduct Group Recognition Training (GRTs)

Performvisits to the Center meetings to check whether they are as perthe defined process

EnsureCROs deposits Centre meeting cash at the nearest or collocatedBCs

Ensuresthat 100% loan utilization check is conducted by the CRO within 7days from the day of disbursement.

DailyMonitoring of form pendency and 'Till balance'

Tomaintain smoothly operation of Branch activities in coordinationwith Cashier & CCR Desk

Responsiblefor timely BOD, COB and EOD Process

Shouldbe compatible with Financial Software application Like Br.net,Finacle etc.

Providingpotential leads to other secured and unsecured verticals

Coachthe branch staff on unsecured loans products to support achievingtargets and support them in conversion of existing customers fordeposit products

Resolvequeries and escalations from the team in a well-defined timeframe

Ensureadherence to training man-days/ mandatory training programs forself and reportees

Ensuregoal-setting, midyear -review and annual appraisal processhappens within specified timelines for self and reportees

Monitortimely completion of mandatory courses of the staff

Monitortimely completion of mandatory annual leave of the staff

FunctionalSkills