Genesys Developer

Tekskills Inc.; Hyderabad; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Tekskills Inc. seeks a Genesys Developer for a PAN India Hybrid role. You will leverage extensive experience in Genesys Cloud/Engage, IVR scripting, and API integrations to design and optimize contact center solutions across cloud and on-premise environments.

You will collaborate with partners and vendors, troubleshoot complex call flows, and implement routing strategies while working within Agile teams to deliver reliable, scalable customer experiences.

Qualifications

• 10+ years of development and implementation experience with contact center solutions on-premises and cloud.
• Experience with Genesys Cloud, Engage, NICE, and related cloud services.
• Strong programming skills in Java, Python, and JavaScript.

Responsibilities

• Strong knowledge of contact center network topology and integration points.
• Coordinate with technology partners and product vendors.
• Integrate Genesys with Siebel CRM and other systems.
• Troubleshoot Genesys issues using logs and debugging tools.
• Develop and deploy Genesys strategies, call flows, and routing rules.

Skills

Genesys Cloud

Genesys Engage

NICE

Docker

Kubernetes

AWS

Azure

Java

Python

JavaScript

IVR development

Call routing

Reporting

Tools

Docker

Kubernetes

Genesys APIs

SDKs

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile