Genesys Developer

Tekskills Inc.; Delhi; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Tekskills Inc. seeks an experienced Genesys Developer for PAN India (Hybrid) deployment. The role focuses on development and implementation of contact center solutions across cloud and on-premises environments, with emphasis on Genesys Cloud, Engage, and NICE platforms.

You will design IVR strategies, routing, and reporting, while integrating Genesys with third‑party applications. A strong debugging mindset and knowledge of cloud APIs are essential.

Qualifications

• 10+ years of development and implementation experience with contact center solutions both on-premises and cloud.
• Deep experience with Genesys platforms and related integrations.
• Proficiency in scripting IVR, routing, strategy and reporting within Genesys.
• Strong ability to troubleshoot logs and identify root causes in complex call flows.

Responsibilities

• Strong and confident knowledge in contact center network topology.
• Coordinate with Avaya, network partners, and product vendors.
• Integrate Genesys with Siebel CRM and other systems.
• Develop and deploy Genesys strategies and call flows.
• Debug and troubleshoot call flows using Genesys tools and logs.
• Analyze routing strategies for efficient call handling.

Skills

Genesys development

Java

Python

JavaScript

Call flow analysis

Troubleshooting Genesys

System integration

Agile methodologies

Education

Bachelor's degree in CS/ EE/ IT

Tools

Genesys Cloud

Genesys Engage

Docker

Kubernetes

AWS/Azure

NICE

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile