Generative AI -Tech support & Development

Aditya Birla Group; Thane; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading multinational company is seeking an Entry-level Gen AI Tech Support Engineer in Thane, Maharashtra. This role involves troubleshooting, deploying applications using Azure services, and collaborating with cross-functional teams to maintain and enhance Generative AI solutions. Ideal candidates should have excellent communication skills, programming knowledge, and a customer-oriented attitude. Join us to be a part of this innovative journey.

Qualifications

• Excellent communication skills and customer-oriented attitude.
• Programming knowledge of front-end (React JS) and back-end Python.
• Proficient in Python and experienced with machine-learning frameworks.

Responsibilities

• Serve as first point of contact for user challenges.
• Apply prompt-engineering techniques to models.
• Monitor application usage and performance.

Skills

Excellent communication skills

Customer-oriented attitude

Programming knowledge in React JS and Python

Proficient in machine learning libraries

Hands-on exposure to Azure services

Knowledge of LLM models

Job description

Resourcing & Recruitment Head - V H Consulting

Experience: 0-1 year

Job Description

We are seeking enthusiastic and driven engineers to join our Generative AI Centre of excellence. By joining our team, you will have the opportunity to work in a high-growth, innovative environment where teamwork and collaboration are paramount.

The ABG Group has launched an advanced Generative AI platform for all employees, powered by multiple cutting‑edge LLM models. This platform offers a range of capabilities, including enterprise‑level GPT, document management, image generation, and more. We are seeking a highly skilled Associate to join our team in providing techno‑functional assistance for this innovative platform. We are committed to providing our employees with the tools and resources they need to succeed. Join us on this exciting journey as we bring GenAI to Aditya Birla Group.

As a Gen AI Tech Support Engineer, you will play a pivotal role in ensuring the smooth operations of the Generative AI platform. You will work closely with multiple teams (Cloud, Infrastructure, and Security) to deploy and maintain new use cases and support ongoing platform enhancements.

Key Responsibilities

• Serve as the first point of contact to understand and address challenges from end users over the phone or email or MS Teams.
• Apply prompt‑engineering techniques to specific use cases and types of models.
• Continuously learn and adapt to new technologies, especially in Gen AI, cloud, and security domains. Stay informed about the latest advancements in Gen AI, machine learning, and AI technologies to optimize our technical stack.
• Investigate, troubleshoot and resolve production issues of the GenAI platform and applications in coordination with relevant stakeholders (application, infra, partners, OEMs).
• Monitor & track application usage and performance using deployed tools in terms of user experience, performance, cost, etc.
• Collaborate with cross‑functional teams to integrate and deploy generative AI solutions and create and maintain documentation.
• Configure, troubleshoot, and deploy applications on Azure Open AI – GPT models, APIs, services, Studio and other relevant services.
• Utilize off‑the‑shelf Azure (OpenAI) services to integrate LLM capabilities into applications, and collaborate with the business and IT teams.
• Participate in root cause analysis and implement preventive measures.

Required Skills & Qualifications

• Excellent communication skills and customer‑oriented attitude.
• Programming knowledge of design, development, and deployment of applications using front‑end (React JS) and back‑end Python, APIs.
• Proficient in Python, APIs and experienced with various machine‑learning libraries and frameworks.
• Hands‑on exposure to Azure services (OpenAI, Cognitive Services) for configuring, troubleshooting, and deploying applications.
• Knowledge of LLM models – Azure GPT series, Google Gemini and diffusion models such as Google Imagen, Stable Diffusion, Midjourney.

Seniority level

Entry level

Employment type

Full‑time

Job function

Accounting/Auditing and Administrative

Industries

Accounting

Location

Thane, Maharashtra, India