General Manager Operations

Berkowits Hair & Skin Clinics; India; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Performance incentives

Leadership-level benefits

Job summary

Berkowits Hair & Skin Clinic seeks a General Manager – Operations to lead end-to-end operations for 46+ clinics across India, reporting to the Director/CEO. The role demands strong multi-location leadership, cost control, and patient experience excellence with a focus on standardized processes and growth across the network.

The ideal candidate has 12+ years in multi-location operations, with P&L exposure and an MBA/PGDM.

Qualifications

• 12-18+ years in multi-location operations.
• Experience managing 25+ outlets/centers is mandatory.
• Industry exposure: Healthcare, Retail, Hospitality, or other large multi-unit formats.
• Strong exposure to P&L management.

Responsibilities

• Oversee end-to-end multi-location operations across 46+ clinics.
• Ensure SOP adherence and operational consistency.
• Drive clinic-level P&L performance and accountability.
• Monitor revenue, ARPU, footfall, and profitability metrics.
• Lead Regional Managers and Clinic Managers with a high-performance culture.
• Implement audits, inventory controls, and ERP discipline.
• Partner with Sales/Marketing to boost conversions and growth.
• Prepare monthly dashboards and participate in annual planning.

Skills

Multi-unit leadership

Financial acumen

Data-driven decisions

Process orientation

Change management

Crisis management

Stakeholder management

Ownership mindset

Education

MBA / PGDM

Tools

ERP systems

Job description

Job Description:

Job Title: General Manager – Operations

Company: Berkowits Hair & Skin Clinic

Location: Head Office (Extensive travel across clinic network)

Reports To: Director / CEO

About The Company

Berkowits Hair & Skin Clinic is a leading chain of advanced hair and skin treatment clinics with 46+ centers across India. The organization specializes in dermatology, cosmetology, hair restoration, and aesthetic treatments, delivering high-quality clinical outcomes and exceptional patient experiences.

Role Summary

The General Manager – Operations will be responsible for end-to-end operational leadership of 46+ clinics, ensuring standardized processes, revenue growth, service excellence, compliance, cost optimization, and team performance. The role requires a strong multi-unit operations leader capable of driving performance across geographically dispersed centers.

Key Responsibilities

• Multi-Unit Operations Management
• Oversee daily operations of 46+ clinics across regions.
• Ensure SOP adherence and operational consistency across all centers.
• Drive clinic-level P&L performance and accountability.
• Monitor key KPIs including revenue, conversion rates, ARPU, footfall, repeat ratio, cost control, and profitability.

Revenue & Business Growth

• Partner with Sales and Marketing to improve conversions and patient acquisition.
• Identify underperforming centers and implement turnaround strategies.
• Optimize capacity utilization and treatment mix.
• Support expansion readiness for new clinics.

Service Excellence & Patient Experience

• Ensure superior patient journey standards across all touchpoints.
• Monitor patient satisfaction metrics and grievance resolution.
• Standardize customer engagement practices across clinics.

Team Leadership & People Management

• Lead Regional Managers, Cluster Heads, and Clinic Managers.
• Build a high-performance culture with accountability.
• Develop succession planning and leadership pipeline.
• Conduct regular performance reviews and operational audits.

Process & Compliance

• Ensure compliance with medical, legal, and regulatory requirements.
• Implement operational audits and quality checks.
• Standardize inventory management and vendor control processes.
• Drive automation and ERP discipline across clinics.

Cost Optimization

• Monitor clinic-level costs including manpower, consumables, rentals, and utilities.
• Improve EBITDA margins across centers.
• Negotiate vendor contracts centrally.

Reporting & Strategy

• Prepare monthly operational dashboards for leadership.
• Participate in annual operating plans and budgeting.
• Contribute to long-term strategic growth roadmap.

Candidate Profile

• Experience: 12-18+ years of experience in multi-location operations.
• Experience managing 25+ outlets/centers/branches is mandatory.
• Industry experience can include Healthcare, Retail, Hospitality, QSR, Fitness, Diagnostics, or other large multi-unit formats.
• Strong exposure to P&L management is essential.

Education

• MBA / PGDM (preferred).
• Healthcare management exposure is an advantage.

Key Competencies

• Multi-unit leadership
• Strong financial acumen
• Data-driven decision-making
• Process orientation
• Change management
• Crisis management
• Excellent stakeholder management
• High ownership mindset

Compensation

Competitive salary with performance-linked incentives and leadership-level benefits.