General Manager Operations

BERKOWITS HAIR AND SKIN CLINIC; Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Competitive salary with performance‑or

leadership-level benefits

Job summary

Berkowits Hair & Skin Clinic is seeking a seasoned General Manager – Operations to lead end-to-end operations across 46+ clinics in India.

The role demands a strong multi-unit operations leader with proven P&L management, strategic oversight, and a track record of driving revenue growth, operational excellence, cost control, and superior patient experiences across geographically dispersed centers.

Qualifications

• 12–18+ years of experience in multi-location operations.
• Experience managing 25+ outlets/centers is mandatory.
• Industry experience can include Healthcare, Retail, Hospitality, or other large multi-unit formats.
• Strong exposure to P&L management is essential.

Responsibilities

• Oversee daily operations of 46+ clinics across regions.
• Ensure SOP adherence and operational consistency across all centers.
• Drive clinic-level P&L performance and accountability.
• Monitor KPIs including revenue, ARPU, footfall, and profitability.
• Partner with Sales and Marketing to improve conversions.
• Identify underperforming centers and implement turnaround strategies.
• Optimize capacity utilization and treatment mix.
• Lead Regional Managers, Cluster Heads, and Clinic Managers.
• Develop succession planning and leadership pipeline.
• Conduct regular performance reviews and operational audits.

Skills

P&L management

Multi-location ops

Leadership

Strategic planning

Education

MBA / PGDM

Healthcare management exposure

Tools

ERP systems

MS Excel

Job description

Location: Head Office (Extensive travel across clinic network)

Reports To: Director / CEO

About the Company

Berkowits Hair & Skin Clinic is a leading chain of advanced hair and skin treatment clinics with 46+ centers across India. The organization specializes in dermatology, cosmetology, hair restoration, and aesthetic treatments, delivering high-quality clinical outcomes and exceptional patient experiences.

Role Summary

The General Manager – Operations will be responsible for end-to-end operational leadership of 46+ clinics, ensuring standardized processes, revenue growth, service excellence, compliance, cost optimization, and team performance. The role requires a strong multi-unit operations leader capable of driving performance across geographically dispersed centers.

Key Responsibilities

Multi-Unit Operations Management

• Oversee daily operations of 46+ clinics across regions.
• Ensure SOP adherence and operational consistency across all centers.
• Drive clinic-level P&L performance and accountability.
• Monitor key KPIs including revenue, conversion rates, ARPU, footfall, repeat ratio, cost control, and profitability.

Revenue & Business Growth

• Partner with Sales and Marketing to improve conversions and patient acquisition.
• Identify underperforming centers and implement turnaround strategies.
• Optimize capacity utilization and treatment mix.
• Support expansion readiness for new clinics.
• Ensure superior patient journey standards across all touchpoints.
• Monitor patient satisfaction metrics and grievance resolution.
• Standardize customer engagement practices across clinics.
• Lead Regional Managers, Cluster Heads, and Clinic Managers.
• Build a high-performance culture with accountability.
• Develop succession planning and leadership pipeline.
• Conduct regular performance reviews and operational audits.

Process & Compliance

• Ensure compliance with medical, legal, and regulatory requirements.
• Implement operational audits and quality checks.
• Standardize inventory management and vendor control processes.
• Drive automation and ERP discipline across clinics.

Cost Optimization

• Monitor clinic-level costs including manpower, consumables, rentals, and utilities.
• Improve EBITDA margins across centers.
• Negotiate vendor contracts centrally.
• Prepare monthly operational dashboards for leadership.
• Participate in annual operating plans and budgeting.
• Contribute to long-term strategic growth roadmap.

Candidate Profile

• Experience: 12–18+ years of experience in multi-location operations.
• Experience managing 25+ outlets/centers/branches is mandatory.
• Industry experience can include Healthcare, Retail, Hospitality, QSR, Fitness, Diagnostics, or other large multi-unit formats.
• Strong exposure to P&L management is essential.

Education

• MBA / PGDM (preferred).
• Healthcare management exposure is an advantage.
• Multi-unit leadership
• Process orientation
• Change management
• Crisis management
• High ownership mindset

Compensation

• Competitive salary with performance-linked incentives and leadership-level benefits.