GCP Cloud Engineer II

Devopsroles; India; Remoto; INR 1.800.000 - 3.200.000; Tempo pieno

Descrizione del lavoro

Rackspace Technology in India seeks an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. You will troubleshoot cloud infrastructure issues, manage incidents, maintain service availability, and meet SLAs in a managed services setting.

The role requires 5+ years in IT infrastructure or cloud operations with hands-on GCP experience, plus knowledge of Terraform/IaC, Linux/Windows servers, and strong communication skills.

Competenze

• 5+ years of IT infrastructure or cloud operations experience with hands-on GCP support.
• Strong knowledge of GCP core services, cloud networking, Linux/Windows servers.
• Experience with Terraform and IaC concepts.
• Understanding of incident, problem and change management processes.
• Good communication and customer service skills.
• Willingness to work in a managed services environment and on rotating shifts.

Mansioni

• Provide technical support for GCP services including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS and Load Balancing.
• Troubleshoot cloud infrastructure, networking, performance, and OS issues.
• Manage incidents, service requests, problem investigations, and changes within SLAs.
• Monitor environments, analyze logs and alerts, perform root cause analysis.
• Support Terraform-managed infrastructure, review plans, and investigate drift.
• Follow security and operational best practices while implementing production changes.
• Communicate updates and resolutions clearly with customers and internal teams.

Conoscenze

GCP support

Cloud operations

Terraform/IaC

Incident management

Linux/Windows

Communication

Strumenti

Git

Scripting basics

Cloud Monitoring

Descrizione del lavoro

Job Summary

We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.

Key Responsibilities

• Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.
• Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.
• Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.
• Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.
• Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.
• Follow change management, security, and operational best practices while implementing production changes.
• Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.

Required Skills

• 5+ years of IT infrastructure or cloud operations experience, including hands‑on GCP support.
• Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.
• Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.
• Understanding of incident, problem, and change management processes.
• Strong analytical, communication, and customer service skills.
• Ability to work in a managed services environment and rotational shifts, including 24×7 support, if required.

Preferred Qualifications

• Google Cloud Associate Cloud Engineer or Professional Cloud Engineer certification.
• Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.

Note

This is a cloud support and operations role, not a DevOps engineering role. Terraform knowledge is required for supporting and troubleshooting existing infrastructure.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission‑critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.