GCP AI/ML Technical Support Representative

Tata Consultancy Services; Gandhinagar; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services is seeking a senior ML/AI professional in Gandhinagar with strong Python/SQL skills and hands-on experience in ML frameworks like TensorFlow/PyTorch. The role covers MLOps, GPU/TPU environments, and deep familiarity with GCP and Vertex AI.

Candidate should be comfortable with API integrations, debugging, and supporting 24x7 operations across projects, communicating complex ideas clearly to users and stakeholders.

Qualifications

• Proficiency in Python/SQL and data preprocessing logic.
• Knowledge of ML frameworks such as PyTorch and TensorFlow.
• Understanding of MLOps practices and deployment pipelines.
• Strong knowledge of GCP compute, storage, IAM, and Vertex AI.
• Experience with managing GPU/TPU environments.
• Familiarity with API integration and debugging.

Responsibilities

• Provide technical assistance to internal and external users.
• Support 24x7 operations with rotational shifts.
• Analyze logs, trace errors, and troubleshoot issues.
• Diagnose root causes of technical problems and coordinate resolutions.
• Communicate technical information clearly to stakeholders.

Skills

Python

SQL

ML frameworks

MLOps

GCP

Vertex AI

APIs

Debugging

Tools

TensorFlow

PyTorch

Job description

Location - Gandhinagar

Exp - 6+ years

Job Requirements

Proficiency in Python/SQL, understanding of ML frameworks (PyTorch, TensorFlow), and data pre-processing logic.

Core AI/ML Fundamentals knowledge

Machine Learning Operations (MLOps)

Should have good understanding about AI/ML Ecosystem Tools

Strong understanding of GCP compute, storage, IAM, Vertex AI

Exposure in managing GPU/TPU environments

Debugging & Support Skills

Ability to analyze logs, trace errors, and troubleshoot

Knowledge of working with different APIs

Identifying, resolving technical issues, and diagnosing the root cause of technical problems.

Providing technical assistance to users, both internal and external, through various channels

Experience working with Conversation Agents

Communicating technical information clearly and concisely to users and stakeholders

Support with 24x7 operations (Rotational Shifts)

English language (verbal and written) Proficiency is must