GBS People Services Operations Team Leader, India

Rolls-Royce Corporation; Karnataka; Vor Ort; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Rolls-Royce Corporation is seeking a People Services Operations Team Leader in Bangalore. This role focuses on leading a UK-focused HR service delivery team, ensuring efficient transactional processes, and maintaining data integrity and compliance across the employee lifecycle.

The ideal candidate will have 8-10 years of HR service delivery experience (UK preferred), a relevant degree, and proficiency with Workday, SAP or ServiceNow.

Qualifikationen

• 8-10 years of HR service delivery experience (UK preferred).
• Bachelor’s degree in human resources, business administration, commerce or related field.
• Proficiency in HR systems like Workday, SAP, ServiceNow; strong MS Office/Google Workspace knowledge.
• Experience delivering GBS HR service operations with strong analytical and problem-solving skills.
• Excellent listening and communication skills enabling customer needs to be understood and addressed.
• Strong experience in service management and delivering service excellence.

Aufgaben

• Accountable for operational delivery and performance for UK regional processes within People Services.
• Manage key business relationships and stakeholders in core People Services delivery.
• Lead and direct a team of service delivery professionals, including outsourced vendors, to provide high-quality customer service.
• Ensure data accuracy, confidentiality, compliance, and adherence to policies; manage risks.
• Collaborate with process owners to manage change control and deployment into operations.
• Provide operational reporting, KPIs, and metrics to internal teams and customers.
• Handle customer escalations and ensure service levels; oversee payroll-related activities.

Jobbeschreibung

Job Title

People Services Operations Team Leader, India

Job Family

Human Resources – UK

Process Location

Bangalore

Why Rolls-Royce?

At Rolls-Royce, we take pride in driving innovation and excellence in everything we do. As we continue to transform our HR services, we are seeking passionate professionals who can help deliver best-in-class solutions for our global teams.

Job Purpose

Support and lead of team in the GBS People Services UK function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team.

Key Accountabilities and Responsibilities

• Accountable for operational service delivery and performance for UK regional processes in scope of the People Services organisation.
• Manage key business relationships and stakeholders in delivery of core People Services.
• Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service. This will also include customer service & deliverables of outsourced vendors.
• Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks.
• Work closely with process owners to manage change control and deploy into operational service.
• Provide operational reporting, metrics and KPI’s internally to the team to drive ownership and performance and to key customers to demonstrate service performance and customer satisfaction.
• Handling customer complaints and ensuring proper customer service level as expected, responding to escalations.
• As required, representing service delivery at local business / regional governance level Lead and manage payroll processing for UK, ensuring timely and accurate payment.
• Monitor and validate payroll data, including bonuses, allowances, and statutory deductions.
• Ensure completeness and accuracy of payroll reports, reconciliations.
• Ensure adherence to internal controls and participate in audits and compliance reviews.
• Oversee and supervise the full employee lifecycle from onboarding (hire), data and document management, Employee Life cycle changes (e.g., transfers, promotions, leaves), to offboarding (retirement/resignation/termination).

Qualifications

• 8-10 years’ experience of HR service delivery (UK Preferred).
• Bachelor’s degree in human resources / business administration, Commerce or related field
• Proficiency in HR systems like Workday, SAP, Service Now, good Knowledge of MS Office/Google workspace
• Experience and expertise of delivering GBS HR service operations, good analytical ability with effective problem-solving capability.
• Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.
• Strong Experience in Service Management and delivery of Service Excellence

At Rolls-Royce, we are committed to fostering a diverse and inclusive workplace where everyone can thrive and contribute to our legacy of excellence. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category Human Resources Posting Date 11 Nov 2026; 00:11 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.