GBS People Services Operations Team Leader, India

Rolls-Royce; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Rolls-Royce in Bangalore is seeking a People Services Operations Team Leader to lead a UK Process HR services team. The role focuses on efficient delivery of transaction and operational processes, service excellence, and compliance while coordinating with stakeholders.

You will manage payroll for the UK, ensure data accuracy, and drive continual improvements across the employee lifecycle, from onboarding to offboarding, within a global HR services environment.

Qualifications

• 8-10 years HR service delivery experience (UK preferred).
• Bachelor’s degree in human resources / business administration, Commerce or related field.
• Proficiency in HR systems like Workday, SAP, Service Now; good knowledge of MS Office/Google Workspace.
• Experience delivering GBS HR service operations with strong analytical and problem-solving abilities.
• Strong listening and communication skills to understand customer needs and respond appropriately.
• Experience in Service Management and delivery of Service Excellence.

Responsibilities

• Accountable for operational service delivery and performance for UK regional processes in scope of the People Services organisation.
• Manage key business relationships and stakeholders in delivery of core People Services.
• Lead and direct a team of service delivery teams to provide excellent customer service and manage outsourced vendors.
• Manage data accuracy, confidentiality, compliance and adherence to policies; manage risks.
• Collaborate with process owners to manage change control and deploy into operational service.
• Provide operational reporting, metrics and KPIs to drive performance and customer satisfaction.
• Handle customer complaints and respond to escalations; represent service delivery at governance levels.
• Lead payroll processing for the UK; ensure timely and accurate payments and validate payroll data.
• Ensure completeness and accuracy of payroll reports, reconciliations; participate in audits and internal controls.
• Oversee full employee lifecycle from onboarding to offboarding.

Skills

Stakeholder management

People services

Analytical thinking

Communication skills

Education

Bachelor's degree in HR / business administration /Commerce

Tools

Workday

SAP

ServiceNow

MS Office / Google Workspace

Job description

Job Description

Job Title: People Services Operations Team Leader, India

Location: Bangalore

Why Rolls-Royce?At Rolls-Royce, we take pride in driving innovation and excellence in everything we do. As we continue to transform our HR services, we are seeking passionate professionals who can help deliver best-in-class solutions for our global teams.

Job Description Job Title: People Services Operations Team Leader, India Job Family: Human Resources – UK Process Location: Bangalore Why Rolls-Royce? At Rolls-Royce, we take pride in driving innovation and excellence in everything we do. As we continue to transform our HR services, we are seeking passionate professionals who can help deliver best-in-class solutions for our global teams. Job Purpose Support and lead of team in the GBS People Services UK function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team. Key Accountabilities And Responsibilities

• Accountable for operational service delivery and performance for UK regional processes in scope of the People Services organisation.
• Manage key business relationships and stakeholders in delivery of core People Services.
• Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service. This will also include customer service & deliverables of outsourced vendors.
• Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks.
• Work closely with process owners to manage change control and deploy into operational service.
• Provide operational reporting, metrics and KPI’s internally to the team to drive ownership and performance and to key customers to demonstrate service performance and customer satisfaction.
• Handling customer complaints and ensuring proper customer service level as expected, responding to escalations. As required, representing service delivery at local business / regional governance level
• Lead and manage payroll processing for UK, ensuring timely and accurate payment. Monitor and validate payroll data, including bonuses, allowances, and statutory deductions.
• Ensure completeness and accuracy of payroll reports, reconciliations. Ensure adherence to internal controls and participate in audits and compliance reviews.
• Oversee and supervise the full employee lifecycle from onboarding (hire), data and document management, Employee Life cycle changes (e.g., transfers, promotions, leaves), to offboarding (retirement/resignation/termination)

Qualifications

• 8-10 years’ experience of HR service delivery (UK Preferred).
• Bachelor’s degree in human resources / business administration, Commerce or related field
• Proficiency in HR systems like Workday, SAP, Service Now, good Knowledge of MS Office/Google workspace
• Experience and expertise of delivering GBS HR service operations, good analytical ability with effective problem-solving capability.
• Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.
• Strong Experience in Service Management and delivery of Service Excellence

At Rolls-Royce, we are committed to fostering a diverse and inclusive workplace where everyone can thrive and contribute to our legacy of excellence. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Human Resources Posting Date 11 Nov 2026; 00:11