GBS F&A Continuous Improvement & Process Transformation - Manager

Kraft Heinz; Ahmedabad District; On-site; INR 350,000 - 700,000; Full time

Job summary

Kraft Heinz in Ahmedabad seeks a Manager – CI/Process Transformation (Black Belt) to lead end-to-end F&A transformation programs, delivering measurable value through productivity, cost optimization, and digitization. The role requires hands-on Lean Six Sigma expertise and strong change leadership across GBS.

Candidate will partner with GPOs, regional finance leaders, and IT to implement RPA, analytics, and automated KPIs, while building a culture of continuous improvement within the GBS.

Qualifications

• Lean Six Sigma Black Belt is mandatory.
• 10+ years in process transformation with exposure to F&A.
• Experience leading large cross-functional transformation programs.

Responsibilities

• Own and drive end-to-end F&A transformation initiatives.
• Prioritize projects based on value, ROI, and strategic fit.
• Collaborate with GPOs, regional finance, and IT to embed Lean and digital tools.
• Establish governance, benefits tracking, and KPI dashboards.
• Mentor teams on Lean, Six Sigma, and problem solving.

Skills

Lean Six Sigma Black Belt

Transformation programs

F&A processes

Stakeholder management

Cross-functional leadership

Education

Bachelor’s or Master’s degree in Business/Finance/Operations/Engineering

Job description

Job Title

GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt)

Department

Global Business Services (GBS)

Location (Ahmedabad)

Reporting To

GBS Portfolio Process Transformation Group Lead

Band

B13

Job Purpose

The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization.

This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital‑first ways of working.

Key Responsibilities

• Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers
• Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment.
• Establish strong intake governance, value tracking, and benefits realization mechanisms.
• Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.
• Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset.
• Design and implement sustainable solutions covering process, policy, people, controls, and technology.
• Digital, Automation & Analytics Enablement
• Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A.
• Embed data‑driven decisioning, KPI automation, and performance dashboards into transformed processes.
• Ensure digital initiatives are tightly integrated with process standardization and simplification.
• Stakeholder & Change Leadership
• Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders.
• Proactively manage change, resistance, and adoption through structured change management and communication plans.
• Present transformation status, business impact, and insights to senior leadership forums.
• Team Enablement & Capability Building
• Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem‑solving methods.
• Support development of a GBS‑wide continuous improvement academy (training, certification, coaching).
• Build a strong culture of ownership, innovation, and continuous improvement within the GBS.
• Performance Management & Reporting
• Define clear KPIs and success metrics including productivity (FTE/hour savings), cost‑out, SLA improvement, quality, and risk reduction.
• Track benefits realization post‑implementation and ensure sustained performance improvements.
• Drive standard reporting and storytelling around transformation outcomes.

Key Skills & Qualifications

• Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field
• Lean Six Sigma Black Belt (Mandatory)
• 10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes
• Proven track record of leading large‑scale, cross‑functional transformation programs
• Strong project and stakeholder management skills in a GBS / Shared Services environment

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.