Functional Retail Project Manager
Experience
8-12 years
Locations
Pune, Hyderabad, Bengaluru
Mandatory Skills
- Experience in Retail KYC & Customer Onboarding, Customer Due Diligence (CDD) and Lending Operations & Transformation
- Experience in Banking Transformation Programs & Regulatory Change Delivery
- Experience in Retail Banking with Global Banks
- Functional PM
- Retail Banking
- Payment life cycle
- MS project
Role Overview
India is seeking an experienced Functional Retail Project Manager to lead large-scale Retail Banking Transformation Programs for global banking clients. The role requires strong expertise in Retail KYC, Customer Onboarding, CDD, Lending, and Change Management, along with proven experience managing end-to-end delivery across multi-market and global programs. The candidate will drive functional transformation initiatives, manage cross-functional stakeholders, and ensure successful execution of complex banking and regulatory change programs using Agile and traditional delivery methodologies.
Key Responsibilities
- Lead end-to-end delivery of Retail Banking transformation programs across global markets.
- Manage projects covering:
- Retail KYC
- Customer Onboarding
- Customer Due Diligence (CDD)
- Lending Transformation
- Regulatory & Operational Change
- Define project scope, roadmap, timelines, governance, and delivery plans.
- Drive Agile project execution including sprint planning, backlog management, and release coordination.
- Manage project governance, RAID logs, status reporting, and steering committee updates.
- Collaborate with business, operations, compliance, technology, and vendor teams.
- Ensure alignment across global stakeholders and multi-market delivery teams.
- Support process optimization, target operating model design, and change management initiatives.
- Coordinate UAT, implementation, and production rollout activities.
- Manage risks, dependencies, escalations, and delivery milestones throughout the project lifecycle.
Required Skills
- Retail Banking Transformation
- Retail KYC & Customer Onboarding
- Customer Due Diligence (CDD)
- Lending Operations & Transformation
- Regulatory Change Programs
- Change Management
- Target Operating Model (TOM)
Project & Delivery Management
- End-to-End Project Lifecycle Management
- Agile / Scrum Methodologies
- Transformation Program Management
- Multi-market / Global Delivery Programs
- Stakeholder & Governance Management
- RAID Management
- Resource & Delivery Planning
Tools & Platforms
- Jira
- Confluence
- MS Project
- Reporting & Governance tools
Experience Required
- 8-12 years of experience in Retail Banking
- In Functional Project Management
- Banking Transformation Programs
- Regulatory Change Delivery
Education
- Bachelor’s or Master’s degree in Engineering, Technology, Finance, Management, or related disciplines.
Preferred Certifications
- PMP / PRINCE2
- Certified Scrum Master (CSM) / SAFe
- Agile Certifications preferred
Required Qualification
Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.)