Full time • On-Site

Plum Benefits, LLC; India; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Plum Benefits, LLC in India is seeking outstanding account managers who have delivered high customer satisfaction and own end-to-end account outcomes. You will manage diverse client sets, build relationships, and drive retention and revenue.

We value run‑your-own-business mindset, cross-functional collaboration, and a hunger to smash targets while delivering delightful customer experiences across insurance and healthcare solutions.

Qualifications

• 2-5 years of experience in B2B sales and a customer-facing role.
• Strong written and verbal communication with high numeric ability.
• High customer empathy and ownership with cross-functional collaboration.
• Ability to manage SLAs and follow processes.

Responsibilities

• Manage a set of diverse accounts end-to-end with accountability for outcomes.
• Develop understanding of the product and improve internal processes.
• Cross-sell and obtain customer referrals to grow your book.

Skills

Customer facing

B2B sales

Account management

Communication

Ownership

Job description

About Plum

Welcome to Plum, where we take a step towards building the most trusted & loved insurance & healthcare provider for people & companies, one step at a time, one person at a time.We got into this space when the founders, Saurabh & Abhishek, felt that this industry was a unique combination of a large industry (100k Cr+ Premiums), growing fast (20%+ CAGR over past 20 years), where the customer experience was not close to what we could deliver using technology.

Over the past 5 years, we have done what no one could expect to - innovate, raise the customer experience bar while onboarding more than4000 companies, 700,000 lives, 20 of India’s unicorns while delivering great value to our customers (our NPS is more than double the industry average).

We are on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care and are backed in our mission by Tiger Global and Peak XV Partners.

About the team

Plum’s Account Managers operate with 4 core principles:-

1. We exist to disrupt the insurance industry by raising the bar on customer experience.

   • The insurance world has a lot of ‘hairy problems’ - over-complicated systems, too much paperwork, low trust, too much fine print, too many hiding features

   • We want to be the company that is a friendly insurance & health partner not just a service provider, who just takes over, who are super easy to use and super smooth to work with

2. We will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars. Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc.

3. We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from within

   • All our current team leaders started off as ICs in the past 2-3 years and are now leading businesses of > 20 Cr of Premiums’

   • We aim to be the first insurance broker in India to manage 10,000 customers and want folks who build systems//processes to achieve this.

About the role

Having found product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’. We are looking for builders, hackers and straight-up hustlers to help us build something memorable. We’re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your own

Responsibilities

• You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.

• To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient

• Once you build some credibility, you will also be responsible for cross‑selling and getting customer referrals to build your own book.

Role Requirements

• Ideally 2-5 years of experience in B2B sales and a customer-facing role

• Very strong written and verbal communication and high numeric ability

• High customer empathy and extreme ownership

• Strong problem solver, can hustle to unblock customers

• Ability to work with cross‑functional teams to resolve issues

• Strong adherence to SLAs and processes