Front Office Supervisor

Radisson-Hotel-Group; Ranchi; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Hotel stay discounts

Employee rate at Radisson hotels

Local perks and rewards

Job summary

Radisson Hotel Group in Ranchi, India is seeking a Front Office professional to ensure a seamless guest journey, uphold brand standards, and lead a service-minded team. You will champion guest satisfaction, resolve inquiries, and support departmental strategies with ownership of key areas.

Collaborating across functions and with external partners, you’ll help control costs and inventory while promoting the company culture and values. This role offers growth within a global hospitality group.

Qualifications

• Proven experience in a front office position, ideally within a hotel environment.
• Ability to adapt to changing service environments.
• Good leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication and listening skills.
• Ability to work collaboratively across functions and cultures.
• Skilled with Microsoft Office software, especially in Excel.
• An open, positive and communicative personality.

Responsibilities

• Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
• With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Skills

Front office experience

Leadership

Guest service excellence

Communication skills

Problem solving

Collaboration across functions

Microsoft Office (Excel)

Adaptability

Integrity

Customer engagement

Tools

Microsoft Excel

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.

With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.

Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained

Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.

Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Qualifications

• Proven experience in a front office position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality

Ability to handle multiple challenging priorities and assignments

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.