Assistant Manager Front Office

Radisson Hotel Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hotel stay discounts

Friends & Family discounts

Employee discounts on F&B & spa

Job summary

Radisson Hotel Group in Bengaluru seeks an Assistant Manager Front Office to lead the front office team and elevate the guest journey with exceptional service.

You will drive guest satisfaction, manage staff and budgets, and maintain smooth operations, ensuring memorable stays and a welcome guest experience across all touchpoints.

Qualifications

• Exceptional customer service experience with guest satisfaction handling.
• Clear and effective verbal and written communication with guests and teams.
• Experience supervising and motivating a front desk team.
• Ability to multi-task and prioritize in a fast-paced environment.
• Identify and resolve issues at the front desk.
• Support scheduling staff and manage workflow.
• Experience in training and developing front desk staff.
• Knowledge of check-in/check-out, reservations, and guest billing.
• Adaptability to handle unexpected situations and changing priorities.

Responsibilities

• Lead the front office team and ensure guest journey is delivered at the highest level.
• Exude patience, empathy and host the show while managing budgets and inventory.
• Work with management to ensure guest satisfaction and smooth front office operations.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

Time management

Staff training

Front desk ops

Adaptability

Job description

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking an Assistant Manager Front Office to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Assistant Manager Front Office, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Assistant Manager Front Office love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

Responsibilities

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory.
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.