Front Office Executive

Ecole Mondiale World School; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Ecole Mondiale World School in Mumbai is seeking a proactive Front Office Executive to manage the front desk, handle calls, emails and walk-ins, and deliver warm, professional service to parents, students and staff.

The role emphasizes accurate record-keeping, timely correspondence, and collaboration with multiple departments to keep school operations running smoothly. A graduate degree and strong MS Office skills are required.

Qualifications

• Proven experience as a Front Office Executive or similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and other software applications.
• Ability to maintain confidentiality and handle sensitive information.
• A graduate degree is required for this position.

Responsibilities

• Manage the front office operations, including handling phone calls, emails, and walk-ins.
• Provide exceptional customer service to parents, students, and staff.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Maintain accurate records of correspondence, reports, and other documents.
• Coordinate with various departments to ensure smooth school operations.
• Develop and implement effective filing systems, both physical and digital.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Time management

Confidentiality

Education

Graduate degree

Tools

Microsoft Office

Job description

• Manage the front office operations, including handling phone calls, emails, and walk-ins.
• Provide exceptional customer service to parents, students, and staff.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Maintain accurate records of correspondence, reports, and other documents.
• Coordinate with various departments to ensure smooth school operations.
• Develop and implement effective filing systems, both physical and digital.

Job Requirements

• Proven experience as a Front Office Executive or in a similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and other software applications.
• Ability to maintain confidentiality and handle sensitive information.
• A graduate degree is required for this position.