Front Office Executive

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Competitive pay

Total Rewards Program

Employee benefits

Job summary

Jones Lang LaSalle Incorporated in Hyderabad seeks a Front Office Executive to be the face of the client site, greet guests, handle inquiries, and ensure a welcoming, professional environment.

You will coordinate with multiple teams, maintain hospitality standards, and manage feedback, ensuring timely responses and smooth operations during shifts.

Qualifications

• Relevant hospitality education or 2-3 years of client service experience.
• Fluency in English and Hindi is a must.
• Willingness to work in flexible shifts, weekends and holidays.

Responsibilities

• Be the face of the client site, greeting guests and addressing their needs.
• Coordinate with internal teams to ensure a positive guest experience.
• Take feedback after service requests and share insights for improvement.
• Maintain hospitality standards and proper records of rounds, mail, and inquiries.
• Respond to emergencies as per policy and manage lost-and-found processes.

Skills

Hospitality

Customer service

Communication English/Hindi

Education

Hospitality education

Tools

MS Office

Job description

## Front Office ExecutiveApply: On-site: Hyderabad, TS: Full time: Posted Yesterday: REQ535232**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Front Office Executive****Job Overview**# ### You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:### ### · Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.### · Maintaining a hospitality outlook and always look presentable.### · Taking ownership of the request or complaint and ensuring they are handled effectively within TAT### · Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.### · Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.### · Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed### · Being familiar with lost and found procedures.### · Nominating and attending the training programs at site/ JLL office.### · Addressing concerns through daily checking of mails for priority requests.### · Receiving calls and emails from clients.### · Ensuring closure of complaints by proper communication to stakeholders.### · Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.### · Updating the handover/ takeover register before end of shift for all completed/pending tasks.### · Managing and participating in events, overlooking general maintenance and guest handling.### * ### **Sound like you? Here is what we’re looking for:**### ### **Meticulous and Being Analytical**### ### **You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.**### ### **Qualifications*** ### **You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.*** ### **Good Communication skills with fluency in English and Hindi language is a must*** ### **Willingness to work in flexible shifts, weekends and holidays is an added advantage*** ### **Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.**### ### **What we can do for you:**### **At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**### **Apply today!****Location:**On-site –Hyderabad, TS**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!