Front Office Executive

ACURA SOLUTIONS LTD; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

International Gemological Institute (IGI) invites applications for a Front Office Executive based in Bangalore. The role is the first point of contact for visitors and clients, managing reception, calls, appointments, and general inquiries with a focus on a professional IGI-standard experience.

The candidate will support administrative tasks, coordinate with various departments, and maintain records while presenting a polished, customer-focused image in a premium gemological environment.

Qualifications

• Graduate in any discipline.
• 3 years of experience in Front Office, Reception, Customer Service, Administration, Hospitality, or a similar role.
• Excellent verbal and written communication skills in English.
• Hindi and/or local language proficiency will be an advantage.
• Good knowledge of MS Office, Word, Excel, Outlook, and basic computer operations.
• Strong interpersonal and customer-handling skills.
• Professional appearance and telephone etiquette.

Responsibilities

• Welcome and greet clients, visitors, and stakeholders in a professional manner.
• Manage reception desk, maintain a welcoming environment, and register visitors.
• Coordinate appointments and handle inquiries with appropriate teams.
• Answer calls, transfer to departments, and manage routine emails.
• Maintain records, handle courier/logistics, and support admin/HR activities.
• Coordinate with housekeeping, security, and support staff to ensure smooth operations.

Skills

Verbal and written English

Interpersonal skills

Customer handling

Multitasking

Professional grooming

MS Office suite

Telephone etiquette

Education

Graduate in any discipline

Tools

MS Office

Outlook

Excel

Word

Job description

Job Description Front Office Executive

Position: Front Office Executive

Department: Front Office / Administration

Organization: International Gemological Institute (IGI)

Location: Bangalore

Employment Type: Full-Time

Experience: 2yrs

Job Summary

We are looking for a professional, well-groomed, and customer-focused Front Office Executive to be the first point of contact for visitors, clients, students, industry partners, and other stakeholders visiting the International Gemological Institute.

The candidate will be responsible for managing the reception area, handling calls and inquiries, coordinating visitor appointments, supporting administrative activities, and ensuring a professional experience aligned with IGI's international standards.

Key Responsibilities

Front Desk Visitor Management

• Welcome and greet clients, visitors, students, vendors, and business associates in a professional and courteous manner.
• Manage the reception desk and ensure a welcoming and well-organized environment.
• Register and maintain records of visitors and appointments.
• Coordinate visitor access with relevant departments.
• Handle client and visitor inquiries and direct them to the appropriate team or department.
• Maintain confidentiality and professionalism while dealing with clients and business information.

Telephone Communication

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate departments or employees.
• Handle general inquiries and provide accurate information wherever applicable.
• Take messages and ensure timely communication with the concerned team.
• Manage routine email correspondence and front-office communications.

Client Industry Coordination

• Coordinate with clients, jewellery professionals, retailers, manufacturers, students, and other industry visitors.
• Assist visitors with basic information regarding appointments, services, courses, and office procedures.
• Coordinate with relevant teams for client appointments, meetings, and scheduled visits.
• Ensure a smooth and professional client experience throughout the visit.

Administrative Support

• Maintain reception registers, visitor records, courier records, and other documentation.
• Receive and distribute courier, parcels, documents, and correspondence.
• Schedule meeting rooms and coordinate appointments.
• Assist the Admin/HR team with routine office activities.
• Coordinate with housekeeping, security, and other support staff.
• Maintain adequate reception supplies and report requirements to the Admin team.
• Perform other administrative duties assigned by the reporting manager.

Required Qualifications Skills

• Graduate in any discipline.
• 3 years of experience in Front Office, Reception, Customer Service, Administration, Hospitality, or a similar role .
• Excellent verbal and written communication skills in English.
• Hindi and/or local language proficiency will be an advantage.
• Good knowledge of MS Office, Word, Excel, Outlook, and basic computer operations .
• Strong interpersonal and customer-handling skills.
• Professional appearance, grooming, and telephone etiquette.
• Good organizational and multitasking abilities.
• Ability to work with clients from diverse backgrounds.
• Strong attention to detail and a service-oriented approach.

Preferred Candidate Profile

• Pleasant, confident, and professional personality.
• Comfortable interacting with international and domestic clients .
• Experience in a premium corporate, luxury, hospitality, jewellery, or gemological environment will be an advantage.
• Ability to maintain confidentiality when handling client and business information.
• Good telephone and email etiquette.
• Ability to remain calm and courteous while handling multiple visitors or inquiries.
• Willingness to