FRONT OFFICE ASSOCIATE

Hilton; Panaji; On-site; INR 300,000 - 420,000; Full time

Job summary

Hilton in Panaji, Goa seeks a Guest Services Coordinator to greet guests, coordinate lobby activities, handle inquiries, and deliver warm, personalized service that enhances the stay. You will support the bell team, prepare group paperwork, and assist with administrative tasks to ensure smooth operations.

The role emphasizes hospitality, integrity, leadership, teamwork, and ownership as core values of Hilton's award-winning culture.

Qualifications

• Passion for hospitality and guest care.
• Demonstrated integrity and reliability.
• Leadership mindset with teamwork focus.
• Ownership and accountability in daily tasks.

Responsibilities

• Support guest services operations in the lobby and bell teams.
• Respond to inquiries via phone, email and in person.
• Greet guests warmly and provide local information and directions.
• Prepare and verify group documents, rooming lists and amenities.
• Assist with ad-hoc departmental projects and clerical tasks.
• Provide general administrative support to managers.

Skills

Guest services

Communication

Organization

Teamwork

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aGuest Services Coordinator, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Requirements: