Front Office and Admin Associate

MS Clinical Research Pvt Ltd; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

MS Clinical Research Pvt Ltd is looking for a proactive Front Office Associate to support clinical studies in Bengaluru. You will manage volunteer recruitment and ensure effective front desk operations.

The ideal candidate will have strong communication and organizational skills, with a Bachelor’s degree or equivalent experience in administration or life sciences. Proficiency in MS Office is required. This role offers an opportunity to contribute to innovative healthcare research.

Qualifications

• Bachelor’s degree or equivalent experience in administration, life sciences, or front office roles.
• Strong proficiency in MS Office and general computer skills.
• Excellent communication, interpersonal, and coordination skills.

Responsibilities

• Recruit and onboard new volunteers for clinical trials.
• Maintain and update the subject/volunteer database.
• Interact with volunteers to ensure a positive experience.
• Handle communication related to clinical tests.
• Coordinate with internal teams for scheduling.
• Ensure documentation and record keeping for volunteers.

Skills

Communication skills

Attention to detail

Customer-centric approach

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

MS Clinical Research Pvt Ltd (MSCR) is a pioneering clinical research organization committed to advancing healthcare and life sciences through innovative research and collaborations. We are expanding our team and are seeking motivated individuals to help us grow our business footprint.

Job Summary

We are seeking a proactive and organized Front Office Associate to support the management of clinical study volunteers and ensure smooth front desk and administrative operations. The ideal candidate will have strong communication skills, attention to detail, and a customer‑centric approach. This role involves active interaction with volunteers, including recruitment, coordination, and engagement. Experience with CRM systems is a plus.

Key Responsibilities

• Recruit and onboard new volunteers for clinical trials as per study requirements.
• Maintain and update the subject/volunteer database with accuracy and confidentiality.
• Interact with volunteers throughout the study cycle to ensure a positive experience.
• Handle phone calls, emails, and queries related to clinical tests.
• Coordinate with internal teams to manage appointment schedules and study timelines.
• Ensure proper documentation, data entry, and record-keeping for all volunteers.
• Manage front desk operations, including visitor handling and basic administrative tasks.
• Assist in preparing reports and maintain the confidentiality of volunteer data.
• Operate, handle, and maintain instruments as per SOPs and user manuals.
• Document instrument usage and ensure timely calibration with appropriate records.
• Support floor coordination for ongoing study activities.
• Schedule volunteer visits and follow up to ensure compliance and attendance.
• Promptly report any anomalies or concerns to the line manager and follow up until resolution or escalation.

Key Requirements

• Bachelor’s degree or equivalent experience in administration, life sciences, or front office roles.
• Strong proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and general computer skills.
• Excellent communication, interpersonal, and coordination skills.