Front Line Manager - R&C - Financial Crime & Risk Management 4B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Bengaluru is hiring a Front Line Manager - R&C for Financial Crime & Risk Management. You will lead a remote KYC/AML team, review complex entities, and ensure high-quality due diligence and regulatory compliance.

The role involves coordinating with client teams, managing SLAs, and driving process improvements within a fast-moving, innovation-driven environment.

English proficiency required; daily office work; opportunity to shape transformation at scale.

Qualifications

• Bachelor’s degrees in Economics, Finance, or Statistics with analytical focus.
• Master’s in Business Administration or Risk Management is preferred.
• Certifications such as CFA or FRM are advantageous.

Responsibilities

• Review entities for KYC/CDD documentation as per policy.
• Validate due diligence documents against matrices including non-documentary verification.
• Conduct review on beneficial ownership and key controllers.
• Coordinate client outreach for necessary documents and information.
• Conduct false positive analysis on matches from watch lists and screening.
• Mitigate or call out true AML hits and advise on next steps.
• Maintain high quality standards and drive efficiency within the team.
• Serve as AML SME to resolve queries with clients/businesses.
• Prepare and report team SLAs to management.
• Support outsourcing arrangements aligned with Client SLAs.

Skills

AML Investigations

AML

Audit Responses

Banking Capital Markets

Bank Risk Management

Customer Onboarding

Enterprise Risk Management

Fraud Management

Internal Auditing

Regulatory Compliance Management

Regulatory Reporting

Risk Management

Security/GRC

Education

Bachelor's - Economics

Bachelor's - Finance

Bachelor's - Statistics

Masters - Business Administration

Masters - Risk Management

Job description

Front Line Manager - R&C - Financial Crime & Risk Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Review institutional entities like but not limited to merchant-focused entities such as merchants, sub-merchants, PSPs, ISOs, Payment Facilitators, and sole traders, PIV/PHC, Private Corporation, Mutual Funds, Regulated Investment Manager, etc. as per policy / jurisdiction for all KYC/ CDD documentation.
• Validate due diligence documents according to business, entity, and product matrix, including non-documentary verification.
• Conduct review on beneficial ownership (BO) and key controller according to policy.
• Initiate and coordinate client outreach for fetching client documentation and any additional information.
• Conduct false positive analysis on matches identified for counterparties alerted during watch list, sanctions, and adverse media screening.
• Mitigate or call out true hits for AML adverse concerns and collaborate closely for further action.
• Ensure the highest standard of quality is adhered to within team and at the same time drive efficiency with outstanding practices.
• Maintain a close Interaction with Customer/business as an SME in AML / Compliance to resolve any query / issues faced by the team.
• Responsible for team's adherence to the critical metrics and business SLA's and maintaining detailed audit trackable dataset for production and quality.
• Responsible for preparing and reporting out team SLAs to management.
• To support, liaise and manage the outsourcing arrangement in line with Client SLA's and working with the Operations Manager to continually improve processes and systems.
• Teamwork with internal & external stakeholders, including client teams.
• The postholder will be responsible for the day-to-day management of a remote team of KYC Analysts and oversee all KYC/AML services.
• To assist in the collation of Management Information (MI), providing oversight.
• Prepare reports as required & participate in special projects, as requested.
• Assist with driving production & the throughput of work volumes.

Qualifications

• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Statistics
• Masters - Business Administration
• Masters - Risk Management

Certifications

• Certified Financial Analyst (CFA) - SkillabSkillab
• Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning

Required Skills

• AML Investigations
• Anti-Money Laundering (AML)
• Audit Responses
• Banking Capital Markets
• Bank Risk Management
• Customer Onboarding
• Enterprise Risk Management (ERM)
• Fraud Management
• Internal Auditing
• Regulatory Compliance Management
• Regulatory Reporting
• Risk Management
• Security/GRC

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Additional Job Location -

Job Type

Regular

Master Skill List -

R&C - Financial Crime & Risk Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex,