Front Desk Executive

Weekday AI (YC W21); India; On-site; INR 250,000 - 450,000; Full time

Job summary

Weekday AI (YC W21) is seeking a Front Desk Executive to manage reception operations and provide excellent patient service in Noida/Delhi. The role requires professional communication, strong organizational skills, and experience in busy healthcare environments.

You will handle registrations, appointments, inquiries, and support billing and documentation processes. The position is full-time, on-site in Noida/Delhi, with emphasis on creating a welcoming front desk experience and coordinating with

Qualifications

• Prior experience as Front Desk Executive or receptionist in dermatology/healthcare/cosmetic clinics.
• Excellent verbal and written English communication.
• Strong customer handling and interpersonal skills.
• Professional, courteous, and confident personality.
• Proficient in MS Office and basic office tasks.

Responsibilities

• Manage day-to-day front desk and reception operations efficiently.
• Welcome and assist patients/clients in a professional, courteous, and friendly manner.
• Handle patient registrations, appointments, inquiries, and follow-ups.
• Coordinate appointment scheduling and ensure smooth patient flow.
• Respond to calls, messages, and general queries promptly and professionally.
• Maintain accurate patient and appointment records.
• Coordinate with doctors, therapists, consultants, and internal teams to ensure seamless service.
• Handle basic billing, documentation, and administrative activities as required.
• Maintain reception records, reports, and other relevant documentation.
• Ensure the reception area is organized, professional, and welcoming.
• Handle customer concerns and elevate issues to the appropriate team when required.
• Perform day-to-day administrative tasks using MS Office and other basic office tools.

Skills

Front Desk Operations

Reception Handling

MS Office

Customer Handling

Tools

MS Office

Job description

Job Description

This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 2+ years
Location: Noida, Delhi
JobType: full-time

We are looking for a professional and well-presented Front Desk Executive to manage reception operations and provide excellent customer service in a healthcare, dermatology, skin, aesthetic, or cosmetic clinic environment. The ideal candidate should have strong communication and organizational skills, along with prior experience handling front desk responsibilities in a similar setting.

Key Responsibilities

• Manage day-to-day front desk and reception operations efficiently.
• Welcome and assist patients/clients in a professional, courteous, and friendly manner.
• Handle patient registrations, appointments, inquiries, and follow-ups.
• Coordinate appointment scheduling and ensure smooth patient flow.
• Respond to calls, messages, and general queries promptly and professionally.
• Maintain accurate patient and appointment records.
• Coordinate with doctors, therapists, consultants, and internal teams to ensure seamless service.
• Handle basic billing, documentation, and administrative activities as required.
• Maintain reception records, reports, and other relevant documentation.
• Ensure the reception area is organized, professional, and welcoming.
• Handle customer concerns and elevate issues to the appropriate team when required.
• Perform day-to-day administrative tasks using MS Office and other basic office tools.

Requirements

• Prior experience as a Front Desk Executive, Receptionist, or Reception Executive, preferably in a dermatology clinic, skin clinic, aesthetic clinic, cosmetic business, or healthcare organization.
• Excellent verbal and written English communication skills.
• Strong customer handling and interpersonal skills.
• Professional, courteous, and confident personality.
• Good organizational and multitasking abilities.
• Comfortable handling patients/clients and managing multiple responsibilities simultaneously.
• Basic proficiency in MS Office.
• Ability to work in a fast-paced and customer-focused environment.

Must-Have Skills

• Front Desk Operations
• Reception Handling
• MS Office
• Customer Handling

Good-to-Have Skills

• Good English Communication
• Healthcare / Clinic Experience
• Appointment Management
• Patient Coordination