Freshers International Voice Process

AM Infoweb; Pune District; On-site; INR 254,000 - 304,000; Full time

Benefits offered by this job

Medical insurance

Incentives

Comprehensive training

Career growth

Fixed US shift

Weekends off

Transport facility

Job summary

AM Infoweb in Pune is seeking a records retrieval executive to liaise with hospitals, doctors and clinics, ensuring timely access to patient medical reports. You will manage communications, validate documents, and support timely delivery to clients while maintaining accurate records.

The role requires clear English communication, strong interpersonal skills, and the ability to work in a fast-paced environment.

Qualifications

• English communication skills are required for effective interactions with healthcare providers.
• Strong interpersonal abilities to build rapport with clients and teams.
• Basic medical terminology knowledge is preferred but not mandatory.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Handle inbound and outbound calls to medical facilities to retrieve records.
• Navigate medical records systems to locate and retrieve requested information.
• Verify accuracy and completeness of retrieved records for compliance.
• Communicate with healthcare professionals to obtain necessary documentation promptly.
• Document interactions and maintain records of retrieval activities.
• Collaborate with internal teams to ensure timely delivery of records to clients.

Skills

English communication

Interpersonal skills

Medical terminology basics

Fast-paced environment

Education

Graduation

Job description

Job description

• Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities.
• Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
• The main aim is to get the medical facility reports within the time frame mentioned by the client.

Key Responsibilities

• Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.
• Navigate through medical records systems efficiently to locate and retrieve requested information.
• Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
• Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
• Document all interactions and maintain detailed records of medical records retrieval activities.
• Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Requirements

• Excellent communication skills in English, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Basic knowledge of medical terminology is preferred but not mandatory.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Minimum educational qualification: Graduation/Awaiting final semester results.

Benefits

• Competitive salary package up to 25,000 CTC monthly.
• Comprehensive training program provided.
• Opportunity for career advancement and skill development.
• Positive and collaborative work culture.
• Employee benefits such as medical insurance and incentives.
• Fixed US shift /Saturday Sunday Off / Over Time Paid.
• Work location: Kalyani Nagar, Pune.
• Paid Transport facility is provided.

Address: 7th floor Am Infoweb Cerebrum IT Park B3 Kalyani Nagar Pune 411014.