Experienced Hiring-International Voice Process

AM Infoweb; Pune District; On-site; INR 406,000 - 487,000; Full time

Benefits offered by this job

Medical insurance

Fixed US shift

Saturday-Sunday off

Overtime paid

Transport facility provided

Career development

Job summary

AM Infoweb in Pune is seeking a voice process associate to handle communications with medical facilities to retrieve patient records. You will coordinate with doctors and hospitals, ensuring timely delivery of documents within required timeframes.

The role requires strong English communication, excellent interpersonal skills, and the ability to thrive in a fast-paced environment. Graduation is required or awaiting final results.

Qualifications

• Excellent command of English, both spoken and written.
• Strong interpersonal skills and ability to build rapport with clients.
• Basic knowledge of medical terminology preferred but not mandatory.
• Ability to work in a fast-paced environment with changing priorities.
• Graduation / awaiting final semester results.

Responsibilities

• Handle inbound/outbound calls to retrieve medical records from facilities.
• Navigate medical records systems to locate and retrieve requests.
• Verify accuracy/completeness and ensure regulatory compliance.
• Communicate with healthcare professionals to obtain required documents.
• Document interactions and maintain records of retrieval activities.
• Collaborate with internal teams to ensure timely delivery to clients.

Skills

English communication

Interpersonal skills

Medical terminology

Adaptability

Education

Graduation

Tools

Medical records software

Job description

Job description

• Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities.
• Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
• The main aim is to get the medical facility reports within the time frame mentioned by the client.

Key Responsibilities:

• Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.
• Navigate through medical records systems efficiently to locate and retrieve requested information.
• Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
• Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
• Document all interactions and maintain detailed records of medical records retrieval activities.
• Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Requirements:

• Excellent communication skills in English, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Basic knowledge of medical terminology is preferred but not mandatory.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Minimum educational qualification: Graduation/Awaiting final semester results.

Benefits:

• Competitive salary package up to 40,000 CTC monthly.
• Comprehensive training program provided.
• Opportunity for career advancement and skill development.
• Positive and collaborative work culture.
• Employee benefits such as medical insurance and incentives.
• Fixed US shift /Saturday Sunday Off / Over Time Paid.
• Work location: Kalyani Nagar, Pune.
• Paid Transport facility is provided.

(This opening is for the voice process; hence candidates with B2B lead generation / RPO / Business Development will not be considered and cannot apply)