Fraud Risk Analyst

U.S. Bank; Chennai District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

U.S. Bancorp India is seeking a Fraud Risk Analyst in Chennai to protect customers and the bank by identifying, investigating and resolving suspected fraud while minimizing losses. You will review transactions, verify authentication, assess risk indicators, and document findings for regulatory compliance and customer service excellence.

The role requires strong analytical skills, attention to detail, and the ability to work with cross-functional teams in a fast-paced environment.

Qualifications

• Strong analytical skills with attention to detail and sound judgment.
• Experience identifying and resolving fraud with regulatory compliance.
• Ability to review complex documentation and maintain accurate records.
• Excellent written and verbal communication and customer service focus.

Responsibilities

• Review fraud alerts, transactions, and account activity to spot suspected fraud.
• Investigate cases by gathering information from internal systems and customers.
• Make timely decisions to approve, deny, or escalate fraud cases per policy.
• Monitor accounts for suspicious activity and take appropriate action.
• Document findings and assist in remediation and recovery efforts.
• Collaborate with partners to resolve complex fraud situations.

Skills

Fraud Detection

Investigation & Risk Mgmt

Customer Authentication

KYC Compliance

Fraud Pattern Recognition

Documentation & Case Analysis

Customer Service & QA

Analytical Thinking

Attention to Detail

Cross-Functional Collaboration

Independent Work

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Fraud Risk Analyst is responsible for protecting customers and the bank by identifying, investigating, and resolving suspected fraud activity while minimizing financial losses and customer impact. This role reviews transactions, customer claims, account activity, and supporting documentation to make informed fraud decisions in accordance with established policies and procedures. The Fraud Agent performs customer authentication and verification, evaluates risk indicators, and takes appropriate action to prevent, mitigate, or resolve fraudulent activity. They maintain accurate case documentation, identify emerging fraud trends, and elevate potential risks or complex situations as needed. The role partners with customers, business partners, and internal support teams to deliver effective fraud resolutions while ensuring compliance with regulatory and operational requirements. Success in this position requires strong analytical skills, attention to detail, sound judgment, and a commitment to delivering exceptional customer service in a fast-paced environment.

Skills

• Fraud Detection, Investigation & Risk Management
• Customer Authentication, Verification & Fraud Prevention
• Know Your Customer (KYC) Compliance & Due Diligence
• Scam Identification, Customer Education & Resolution
• Customer Documentation Review, Research & Case Analysis
• Customer Service Excellence & Quality Assurance
• Written, Verbal & Interpersonal Communication

• Critical Thinking, Analytical Problem-Solving & Decision-Making
• Risk Identification, Escalation & Loss Prevention
• Complex Account Review, Maintenance & Resolution
• Attention to Detail, Documentation Accuracy & Case Management
• Cross-Functional Collaboration & Team Partnership
• Independent Work Execution, Accountability & Time Management
• Transaction Monitoring & Fraud Pattern Recognition
• Investigation Documentation & Regulatory Compliance
• Adaptability, Learning Agility & Change Readiness
• Prioritization, Organization & Workload Management
• Professional Judgment & Customer Impact Assessment

Competencies

• Critical Thinking and Decision-Making
• Risk Identification and Escalation
• Complex Account Condition Management
• Attention to Detail and Documentation Accuracy
• Cross-Functional Collaboration and Communication

• Fraud & Risk Management
• Customer Authentication and verification
• Customer KYC Requirements
• Scam Awareness & resolution
• Customer Document Accuracy & Research
• Customer Service & Quality Assurance
• Written and Verbal Communication
• Independent Execution and Accountability

Roles & Responsibilities

• Review and analyze fraud alerts, customer transactions, and account activity to identify potential fraudulent activity.
• Investigate suspected fraud cases by gathering, validating, and documenting information from internal systems, customers, and third-party sources.
• Make timely decisions to approve, deny, elevate, or resolve fraud cases based on established procedures and risk criteria.
• Monitor accounts for suspicious activity and take appropriate action to prevent or minimize customer and bank losses.
• Contact customers and business partners as needed to verify transactions, confirm fraud concerns, and provide case updates.
• Accurately document investigative findings, account actions, and case outcomes in designated systems of record.
• Process fraud-related account maintenance, including restrictions, closures, credits, recoveries, and other remediation activities.
• Identify fraud trends, emerging risks, and unusual activity patterns and elevate concerns to leadership when appropriate.
• Collaborate with internal business partners, operational teams, and support groups to resolve complex fraud situations and customer issues.
• Ensure compliance with bank policies, operating procedures, regulatory requirements, and fraud risk management standards.
• Maintain required service levels, quality standards, productivity goals, and case handling expectations.
• Respond to customer inquiries, complaints, and escalations with professionalism while delivering a positive customer experience.
• Participate in audits, quality reviews, and control activities by providing accurate documentation and supporting evidence.
• Support process improvement initiatives by identifying opportunities to enhance operational efficiency, risk controls, and fraud detection effectiveness.
• Complete required training and remain current on fraud schemes, industry trends, regulatory changes, and evolving fraud prevention practices.

Location & Experience

Location - Chennai.

Experience - 4 Years.

Location expectations - This role requires working from a U.S. Bank location 5 days per week.

Additional Information

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Posting may be closed earlier due to high volume of applicants. This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.