Fraud Ops Manager

Aspire; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Aspire is seeking a skilled Fraud Operations Manager to lead day-to-day fraud operations, manage a team of analysts, and drive scalable processes across geographies. The role focuses on detecting, investigating, and mitigating fraud while partnering with risk, compliance, product, and engineering teams to strengthen overall controls.

Responsibilities include establishing SOPs, monitoring KPIs, and reducing fraud losses through data-driven decisions.

Qualifications

• 5+ years of experience in financial crime, fraud operations or risk management, with at least 2+ years in a leadership role.
• Experience in fintech, payments, banking, or financial services is highly preferred.
• Strong operational leadership and people management skills.

Responsibilities

• Lead daily fraud operations, overseeing case reviews, investigation workflows, queue health, and SLA performance.
• Oversee a team of fraud analysts, providing coaching and career development.
• Establish and maintain operational metrics, dashboards, and KPIs to measure fraud trends and losses.
• Collaborate with risk, compliance, product, engineering, and data teams to operationalize controls and improve review workflows.

Skills

Operational leadership

People management

Analytical mindset

Fraud detection tools

SQL

Education

Bachelor’s degree in Business, Finance, Risk Management, or related field

Certifications such as CFE, ACAMS, FRM

Tools

Visa Risk Manager

MasterCard Decision Intelligence

Job description

About The Company

Founders today are building global companies from day one — but the systems that manage their money were built for a different era. Aspire exists to change that! We’re building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building. Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global environment. Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we’re building for the next generation of global companies.

About The Team

At Aspire, we are committed to empowering our customers throughout their journey with us. The team combines operational rigor, data insights, and cross‑functional collaboration to detect, investigate, and prevent fraud. We work closely with product, engineering, strategy, and compliance to continuously enhance detection capabilities, improve and secure customer experience and reduce losses. Your decisions will directly reduce losses and strengthen protection for thousands of Aspire customers globally.

About The Role

We are seeking a highly skilled and motivated Fraud Operations Manager to join our team. You will lead Aspire’s day‑to‑day fraud operations, managing a team of analysts to detect, investigate, and mitigate fraud across products, processes, and geographies. The role drives operational excellence, refines processes, and ensures scalable workflows while partnering with risk, compliance, product, engineering, and support teams. Your responsibilities will include:

OPERATIONAL LEADERSHIP

• Lead and manage daily fraud operations, including case review, investigation workflows, queue health, and SLA performance.
• Oversee a team of fraud analysts, providing coaching, performance feedback, and career development to build a high‑performing, motivated team.
• Establish and maintain operational metrics, dashboards, and KPIs to measure team effectiveness, fraud trends, and loss outcomes.
• Act as an escalation point for complex or high‑impact fraud cases and decisions.

PROCESS & CONTROLS

• Develop, refine, and implement fraud investigation processes, standard operating procedures (SOPs), and escalation rules that ensure high quality and consistency.
• Collaborate with the fraud strategy, product, engineering, and data teams to operationalize controls, streamline review workflows, and contribute to strategy by identifying emerging fraud patterns and recommending countermeasures and process enhancements.
• Conduct root cause analysis of fraud trends and implement process improvements to enhance detection and reduce false positives.

CROSS-FUNCTIONAL COLLABORATION

• Partner with risk, compliance, and legal teams to ensure fraud operations align with regulatory requirements and internal risk frameworks.
• Work with customer support to improve fraud communication, resolution quality, and customer experience.

Experience

• 5+ years of experience in financial crime, fraud operations or risk management, with at least 2+ years in a leadership or management role.
• Experience in fintech, payments, banking, or financial services is highly preferred.

About you

• Strong operational leadership and people management skills, including coaching, performance management, and team development.
• Deep understanding and knowledge of card scheme rules, payment industry fraud risks, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence.
• Deep understanding of fraud typologies (account takeover, payment fraud, money mule, APP fraud, synthetic identity) and fraud control mechanisms.
• Analytical mindset with high proficiency in using data and metrics to drive decisions and improvements.
• Experience with fraud detection tools, case management systems, and analytics platforms. Knowledge of SQL or data querying is a plus.
• Strong interpersonal skills to collaborate cross‑functionally across global teams to ensure execution against regulatory requirements and internal policies

EDUCATION

• Bachelor’s degree in Business, Finance, Risk Management, or related field.
• Relevant certifications (e.g., CFE, ACAMS, FRM) are a plus.