Fraud Manager

Aviva India; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Aviva India is seeking a Fraud Management professional to prevent, detect, investigate, and mitigate fraudulent activities across the life insurance business. You will implement fraud controls, analytics, and investigation processes throughout the policy lifecycle.

You will lead investigations, coordinate with underwriting, claims, sales, and legal teams, and present evidence-based findings to senior management.

Qualifications

• 5 to 7 years of experience in fraud management, risk, Financial Crime, or compliance within life insurance or financial services.
• Strong knowledge of life insurance products, underwriting, and claims processes.
• Experience with data analytics and investigative processes.

Responsibilities

• Identify, analyze, and investigate suspected fraud across proposals, underwriting, claims, servicing, and distribution.
• Develop and implement fraud prevention strategies, red-flag indicators, and early warning systems.
• Monitor high-risk transactions, claims, agents, and third-party vendors.
• Conduct fraud risk assessments and forensic audits.
• Create fraud training and awareness programs for employees, agents, and policyholders.

Skills

Fraud risk management

Investigation

Data analytics

Stakeholder management

Communication

Regulatory liaison

Life insurance knowledge

Education

CFE

CFI

AML certification

Tools

Excel

SQL

BI tools

Job description

The Fraud Management professional is responsible for preventing, detecting, investigating, and mitigating fraudulent activities across the life insurance business. This role ensures protection of company assets, policyholders, and brand reputation by implementing effective fraud controls, analytics, and investigation processes throughout the policy lifecycle.

• Identify, analyze, and investigate suspected or actual incidents of fraud/ suspected fraud involving internal policy violations or fraudulent activities related to proposals, underwriting, claims, servicing, and distribution.
• Develop and implement fraud prevention strategies, red-flag indicators, and early warning systems.
• Monitor high-risk transactions, claims, complaints agents, medical service providers, and third-party vendors.
• Conduct Fraud risk assessment and Forensic audits
• Create fraud training and awareness programs for Employees, agents, distribution channel and policy holders.

Investigations & Case Management

• Conduct detailed fraud investigations, including document review, interviews, and field verifications.
• Coordinate with internal teams (underwriting, claims, sales, legal) to gather evidence.
• Prepare investigation reports and recommend appropriate actions.
• Conduct meetings of Fraud monitoring committee (FMC) and support the FMC in discharging its function

Data Analytics & Reporting

• Use data analytics, MIS, and dashboards to identify fraud patterns and emerging risks.
• Track fraud trends, loss metrics, recovery amounts, and control effectiveness.
• Present regular reports to senior management and risk committees.
• Conduct meetings of Fraud monitoring committee (FMC) and support the FMC in discharging its function

Stakeholder & Regulatory Coordination

• Liaise with law enforcement agencies, regulators, forensic experts, and external investigators when required.
• Ensure compliance with regulatory guidelines, internal policies, and industry best practices related to fraud risk management.

Process Improvement & Training

• Ability to prepare policies and process notes around fraud and related areas
• Strengthen fraud control frameworks and standard operating procedures (SOPs).
• Conduct fraud awareness training for employees, agents, and partners.
• Support automation and technology initiatives for fraud detection and prevention.
• Strong knowledge of life insurance products, underwriting, and claims processes
• Investigation and analytical skills
• Understanding of fraud typologies and risk assessment
• Data analysis and reporting (Excel, SQL, BI tools preferred)
• Communication and stakeholder management
• High ethical standards and attention to detail

Qualifications

• Professional certifications in fraud/risk (e.g., CFE, CFI, AML) are an advantage

Experience

• 5 to 7 years of experience in fraud management, risk, Financial Crime, or compliance within life insurance or financial services (depending on role level)