Assistant Manager - FCU Operation and Analytics

PNB Housing; Gurugram District; On-site; INR 700,000 - 900,000; Full time

Job summary

PNB Housing invites applications for Assistant Manager – FCU Operations & Analytics. You will support the Fraud Control Unit through operational management, data analysis and process enhancement in housing finance.

You will analyze loan applications and transactions to detect fraud, develop dashboards and MIS, and coordinate with Credit, Risk, Legal, Collections and Branches to close investigations.

Qualifications

• Graduate/Postgraduate in Finance, Business Administration, or a related field.
• 2–4 years of relevant experience in fraud control, risk management, or analytics, preferably in housing finance or banking.
• Experience with fraud analytics and investigation tools is an advantage.
• Strong analytical and problem-solving skills.
• Good knowledge of fraud detection techniques in the financial services domain.
• Proficiency in MS Excel, PowerPoint, and basic SQL; familiarity with analytical tools like SAS, R, or Python is a plus.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Attention to detail and a proactive approach to risk management.

Responsibilities

• Assist in the execution of FCU operations, including field investigations, application verification, and risk-based transaction monitoring.
• Analyze loan applications, customer profiles, and transaction data to identify red flags and fraud indicators.
• Develop and maintain dashboards, reports, and MIS for fraud trends, alerts, and investigation status.
• Coordinate with internal teams (Credit, Risk, Legal, Collections, Branches) and external agencies for investigation closures.
• Use data analytics tools (e.g., Excel, SQL, Power BI) to derive actionable insights for fraud prevention.
• Maintain detailed documentation of fraud cases and ensure compliance with internal policies and regulatory requirements.
• Contribute to the automation and enhancement of FCU processes and controls.
• Support in periodic audits and reviews of fraud-related activities.

Skills

Analytical thinking

Problem-solving

Communication skills

Interpersonal skills

Attention to detail

Risk management

Multitasking

Cross-functional collaboration

Education

Graduate/Postgraduate in Finance, Business Administration, or a related field

Tools

MS Excel

PowerPoint

SQL

SAS

R

Python

Job description

Function

The Assistant Manager – FCU Operations & Analytics will be responsible for supporting the Fraud Control Unit through operational management, data analysis, risk detection, and process improvement initiatives. The role requires strong analytical capabilities, coordination with cross-functional teams, and an understanding of fraud detection mechanisms in the housing finance domain.

Key Responsibilities

• Assist in the execution of FCU operations, including field investigations, application verification, and risk-based transaction monitoring.
• Analyze loan applications, customer profiles, and transaction data to identify red flags and fraud indicators.
• Develop and maintain dashboards, reports, and MIS for fraud trends, alerts, and investigation status.
• Coordinate with internal teams (Credit, Risk, Legal, Collections, Branches) and external agencies for investigation closures.
• Use data analytics tools (e.g., Excel, SQL, Power BI) to derive actionable insights for fraud prevention.
• Maintain detailed documentation of fraud cases and ensure compliance with internal policies and regulatory requirements.
• Contribute to the automation and enhancement of FCU processes and controls.
• Support in periodic audits and reviews of fraud-related activities.

Qualifications, Experience and Skills

• Graduate/Postgraduate in Finance, Business Administration, or a related field.
• 2–4 years of relevant experience in fraud control, risk management, or analytics, preferably in housing finance or banking.
• Experience with fraud analytics and investigation tools is an advantage.
• Strong analytical and problem-solving skills.
• Good knowledge of fraud detection techniques in the financial services domain.
• Proficiency in MS Excel, PowerPoint, and basic SQL; familiarity with analytical tools like SAS, R, or Python is a plus.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Attention to detail and a proactive approach to risk management.

Personal Attributes

• High level of integrity, ethics, and professionalism.
• Strong organizational and time-management skills.
• Ability to work independently, cross functional and manage multiple tasks simultaneously.
• Detail-oriented with a focus on accuracy and quality of work.
• Proactive in identifying and addressing issues before they become larger problems.

Competencies

• Leading and Developing People
• Result Orientation
• Decision Making
• Adaptability
• Analytical ThinkingEffective Team Work
• Customer Orientation
• Effective Communication & Ability to influence
• Process Orientation