FP&A-Manager-Qualified CA-Kolkata location

PwC Service Delivery Center; Kolkata District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

PwC Service Delivery Center is seeking an experienced Finance Manager to lead a growing Business Partnering team in the Finance function. You will manage Senior Associates, drive performance, and partner with LoS leadership to deliver high-quality FP&A support and financial insights.

The role requires 5+ years of management experience, strong KPIs, and a proven ability to scale teams while maintaining control standards and governance. The shift is 2pm-11pm and based in Kolkata, India.

Qualifications

• 5+ years experience managing teams in a shared services or centralised finance environment.
• Proven experience in leading, developing, and performance managing teams.
• Strong experience in establishing KPIs, tracking performance, and driving delivery excellence.
• Experience working with global senior stakeholders and leadership teams.
• Track record of influencing decision-making and driving business outcomes.

Responsibilities

• Lead, manage, and develop a team, ensuring high performance, engagement, and retention.
• Set clear objectives and expectations aligned to business priorities.
• Implement robust performance management frameworks, including planning, goal setting, coaching and assessment.
• Manage regular reviews, feedback, and development plans.
• Coach and mentor team members to build capability in financial analysis, business partnering, and stakeholder engagement.
• Identify and effectively manage poor performance ensuring appropriate steps.
• Manage resourcing across the teams such as work allocation, and succession planning.
• Drive a culture of accountability, ownership, and continuous improvement.
• Oversee the delivery of all finance outputs (reporting, forecasting, analysis).
• Establish and maintain KPIs and performance metrics to track team output and service effectiveness.
• Monitor delivery against SLAs and KPIs, identifying and addressing performance gaps.
• Ensure standardisation of processes and outputs across the team.
• Act as escalation point for issues, risks, or delivery challenges.
• Act as a trusted advisor to LoS leadership, building strong relationships.
• Engage regularly with stakeholders to understand business priorities and requirements.
• Drive continuous improvement across service delivery, seek efficiency, standardisation and automation.

Skills

Leadership

Stakeholder engagement

KPI setting

Analytical mindset

Communication

Prioritization

Delivery through others

Education

CA/ACA/CIMA/ACCA

Job description

Role & responsibilities

PwCs Business Partnering teams workhand-in-handwith our employees across the business, informing leaders on key decisions that drive business performance and shape engagements. At PwC, the Finance function plays a critical role in supporting strategic decision-making and enabling business performance across the firm. The team partners closely with business leadership to provide insight, challenge, and direction on financial performance, resourcing, and planning. This role sits within the Finance Business Partnering team, working across UK Line of Service (LoS) leadership groups in a highly collaborative, fast-paced environment. The ideal candidate must have genuine Business Partnering experience—not a background limited to managing outsourced FP&Ateams delivering predefined reports far removed from the business. As the function scales,this individual needsto deeply understand what great Business Partnering looks like to drive performance and develop future Business Partnering Managers from within the team. The primary focus of this Managerrole istoleadand manageagrowingteamof Senior Associates(currently 9, scaling up to 20)to deliver high-qualityBusiness Partnering support to theirstakeholders, ensuring strong operational performance, consistency, and continuous improvement across Business Partnering activities. We are seeking aManagerwith 5+years'experiencein Finance, ideally within FP&Aor Finance Business Partnering,with strong experience in managing teams, driving performance, and delivering through others. Candidates should have hands-on Business Partnering experience, rather than those whose background is rooted in running outsourced FP&Aoperations with limited business interaction. As the team grows this role requires someone who can set the standard forBusiness Partnering excellence and develop Senior Associates. This role is suited to someone who:

• Brings a solid grounding infinancial management, including performance reporting, forecasting, and analytics
• HasBusiness Partneringexperienceincomplex, globalmatrixorganisations
• Demonstrates strong capability inleading, structuring, and developing teams across multipleLoSor locations
• Is confident engaging, influencing, and building relationships with senior stakeholders and business leaders
• Has experience indefining KPIs, tracking performance, and driving accountability across teams
• Has Aa relevantfinance qualificationsuch as
• A relevant finance qualification such as CA, ACA,CIMAor ACCA

This is a leadership-led role, where success is defined by the ability to manage people, drive performance standards, and ensure consistent, high-quality delivery of finance services, rather than direct ownership of individual outputs. The manageron this teamis responsible forleading a team of SAs, therefore will have the following responsibilities.

• Lead, manage, and develop a team,ensuring high performance, engagement, and retention
• Set clearobjectivesand expectations aligned to business priorities
• Implement robustperformance management frameworks, includinga continuous process of planning, goal setting, coaching/trainingand assessment.
• Manageregular reviews, feedback, and development plans
• Coach and mentor team membersto build capability in financial analysis, business partnering, and stakeholder engagement
• Identifyand effectively managepoor performanceensuringappropriate stepsare taken
• Manage resourcing across the teamsuch aswork allocation, and succession planning
• Drive a culture ofaccountability, ownership, and continuous improvement

Delivery Oversight & KPI Management

• Oversee the delivery of all finance outputs (reporting, forecasting, analysis), ensuring quality, consistency, and timeliness
• Establish and maintainKPIs and performance metricsto track team output and service effectiveness
• Monitor delivery against SLAs and KPIs,identifyingand addressing performance gaps
• Ensure standardisation of processes and outputs across the team
• Act as escalation point forissues, risks, or delivery challenges

Stakeholder Management & Business Partnering

• Act as a trusted advisor toLoSleadership, building strong and credible relationships
• Engage regularly with stakeholders to understand business priorities and requirements

Operational Excellence & Continuous Improvement

• Drive continuous improvement across service delivery
• Identifyopportunities to increase efficiency, standardisation, and automation
• Lead or contribute to finance transformation initiatives and operational changes
• Ensure adherence to governance, controls, and best practices

Experience

• ~5-6 years' experience managingteams in a shared services or centralised finance environment
• Proven experience ofleading, developing, and performance managing teams
• Strong experience insetting KPIs, tracking performance, and driving delivery excellence
• Experience working with global senior stakeholders and leadership teams
• Track recordof influencing decision-making and driving business outcomes

Skills

• Strong leadership capability, with a focus on coaching, mentoring, and performance management
• Excellent communication and stakeholder engagement skills, with the ability to influence at senior levels
• Ability to manage competing priorities and ensure delivery through others in a fast-paced environment
• Strong analytical mindset with the ability to interpret and challenge financial data
• Experience driving operational improvements and standardisation across teams

Shift:2pm-11pm