Founder's Office Support (Operations Associate)

Firmable; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Firmable is seeking an Operations Associate to support the Founder's Office, acting as the India team liaison and executive scheduler. You will use AI to draft documents, prep decks, and coordinate logistics across two time zones, enabling leadership to focus on strategic work.

You’ll grow into people operations over time, with the initial six months focused on executive and team coordination and India-based operations support in a remote setting.

Qualifications

• 1–2 years experience in an EA, administration, operations coordinator, or similar role.
• Previous experience working in a fully remote role.
• Strong written and verbal English.
• You live and breathe AI tools for document drafting, meeting prep, and workflow automation.

Responsibilities

• Manage diary and meeting scheduling across AU and India time zones.
• Prepare documents and decks using AI tools for leadership.
• Coordinate travel, accommodation, and hospitality for leadership and visiting members.
• Coordinate India team logistics, events, and vendor relations.
• Support People Lead with admin tasks and onboarding workflows.
• Oversee India payroll coordination inputs and follow-ups.

Skills

Executive support

Remote work experience

English proficiency

AI tools usage

Discretion with confidential info

Tools

AI drafting tools

Job description

Firmable is the market-leading B2B sales intelligence platform in Asia-Pacific. Our competitive moat is our data: the deepest, most localised company and people dataset in every market we operate in. We've proven the model in ANZ. Now we're scaling it across Southeast Asia and the US.

Senior teams move at the speed of the operator supporting them. This role keeps the leadership engine and the India team running clean.

The Role

The Founder's Office support (Operations Associate) provides hands‑on support to Firmable's Melbourne-based co‑founder and CTO, and acts as the local coordinator for our India team. You will own diary, travel, document prep, and operational coordination across two time zones, while being the on‑the‑ground point of contact for our India-based engineering and operations colleagues.

This is not a calendar‑only role. You'll prep documents and decks using AI, coordinate India team logistics end to end, support People Lead on admin, and own the operational layer that lets leadership focus on the work that only they can do. There is scope for the role to grow into people operations over time; the first six months are focused on executive and team coordination.

This is a remote role with strong scope to work closely with our founders, leadership team, and the full India team.

~50% executive support. ~30% India team coordination. ~20% people and operations administration.

What You'll Own

Executive Support (50%)

• Diary and meeting management: scheduling for the co‑founder across AU and India time zones
• Document and deck preparation: producing briefing notes, decks, and meeting prep using AI tools
• Travel and hospitality: booking flights, accommodation, and restaurants for leadership and visiting team members
• Recognition and gifts: coordinating gift vouchers, recognition items, and team gifts

India Team Coordination (30%)

• On‑the‑ground point of contact: the local coordinator for the India team
• Local logistics: office visits, team events, offsites, catering
• Vendor management: liaising with vendors and service providers in India
• Equipment logistics: new hire setup, returns, repairs, redeployment of laptops and equipment
• New starter onboarding: logistics and coordination angle, including equipment, welcome, and Day 1 readiness

People and Operations Administration (20%)

• People Lead support: data entry, leave tracking, onboarding tasks
• Forms and submissions: completing uploads and paperwork so senior leaders only need to review or sign
• India payroll coordination: inputs and follow‑ups with VentureEasy and Razorpay (no calculations)
• Ad hoc administrative support: as needs arise

What We're Looking For

Must Haves

• 1–2 years experience in an EA, administration, operations coordinator, or similar role
• Previous experience working in a fully remote role
• Strong written and verbal English
• Excellent organisation, follow-through, and attention to detail
• Discretion with confidential information
• You live and breathe AI tools. You use AI (ChatGPT, Claude, Gemini, or similar) for document drafting, meeting prep, research, and workflow automation as your default way of working, not a productivity experiment. This is not a "nice to have": almost everything we'll ask you to do will involve using AI to do it faster and better.

Highly Valued

• Prior experience coordinating across AU and India time zones
• Experience supporting a founder or C-level executive in a scale-up
• Familiarity with HRIS, payroll platforms, or operations tools
• Startup or scaleup background where you've had to build the standard, not inherit it

The Environment

Firmable runs lean and ships fast: small senior teams, no layers, minimal process. You'll work remotely with strong scope to engage with founders, leadership, and the India team day to day.

We are an AI-native organisation. That means AI isn't a tool we reach for: it's the default operating mode. AI-assisted document prep, automated scheduling support, agentic research. If you're not already working this way, this role isn't right for you.

Why This Role

• Direct line to founders: support a co‑founder and CTO daily, with real proximity to how decisions get made
• Two‑country scope: sit at the centre of AU and India operations, with broader influence than a standard EA role
• Real career runway: scope to grow into people operations as the function develops; the ceiling is set by output, not tenure