Forward Deployed Engineer (Hybrid- Bangalore)

Uplers; Bengaluru; Hybrid; INR 2,500,000 - 3,000,000; Full time

Job summary

BN is hiring a Forward-Deployed Engineer to own voice AI solutions for a portfolio of enterprise clients. You’ll manage client relationships from discovery to scale, and set the approach for delivering end-to-end outcomes.

You’ll work hands-on from week one, ship real client work, and potentially lead engineers on the client portfolio, with accountability for what ships and how it aligns with client goals.

Qualifications

• Must have 1–3 years of experience with ownership of a client, product, or project.
• Strong written and verbal communication for enterprise clients.
• Understanding of APIs, webhooks, telephony and data flows.

Responsibilities

• Own the relationship and the build for a portfolio of clients, deciding priorities.
• Collaborate with enterprise clients across BFSI, media, pharma, and real estate, being the escalation point.
• Set solutioning approach for open-ended problems and decide how the team tackles them.
• Ensure data presentation and workflow integration align with client needs and ship quality.

Skills

Client relationship management

Commercial awareness

conversational AI

Customer-facing deployments

Small team management

Team leadership

Technical leadership

Accountability

Ambiguity handling

APIS

Client communication

Client ownership

Data flows

Decision-making

Job description

Experience: 1.00 + years

Salary: INR 2500000-3000000 / year (based on experience)

Expected Notice Period: 30 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: A Voice AI orchestration platform)

(*Note: This is a requirement for one of Uplers' client - A Voice AI orchestration platform)

What do you need for this opportunity?

Must have skills required:

Client Relationship Management, Commercial Awareness, conversational AI, Customer-Facing Deployments, Small team management, Team Leadership, Technical Leadership, Accountability, Ambiguity Handling, APIS, Client Communication, Client Ownership, Data flows, Decision-making

A Voice AI orchestration platform is Looking for:

Forward Deployed Engineer

About BN

BN is at the forefront of agentic workflows in voice AI. We build voice agents that don''t just follow a script, they reason through a conversation, make decisions mid-call, pull from live systems, and act. Our agents run in production today for enterprises across BFSI, media, pharma, and real estate, handling real customer conversations at scale.

You’ll work close to the product: what you build this week is on a live client call next week.

The Role

As a Forward-Deployed Engineer, you’ll own how our voice agents work for a portfolio of enterprise clients end to end, from the first conversation about what they need through to what runs at scale on their calls. You’re the person a client escalates to when something needs a final call. The role has three facets. You’ll work directly with clients as the primary point of ownership, not just an executor. You’ll approach problems as a solutions owner, setting the approach for your portfolio rather than working one ticket at a time. And you’ll build, review, and stay accountable for what ships, including work that isn’t yours alone, depending on how your team is structured.

This is hands‑on from week one. You’ll own real client work early, build judgment across the voice AI, and grow into someone who can set the approach for a client relationship and, depending on team needs, lead the engineers working alongside you.

What You’ll Own

• Own the relationship and the build for a portfolio of clients. Scope the approach, decide what gets prioritized, and be the final call when something needs one.
• Work directly with clients across BFSI, media, pharma, and real estate, as the person they escalates to, not just the person executing the fix.
• Set the solutioning approach for open-ended problems, the ones nobody has built yet, and decide how the team tackles them.
• Go beyond the agent building itself when the problem calls for it, whether that’s how data gets presented or how a workflow fits together.
• Stay accountable for what ships across your portfolio, including work you didn’t build yourself.

What We’re Looking For

• 1 to 3 years of experience, with real ownership of a client, product, or project, not just individual tasks.
• Strong written and verbal communication. You’ll be the primary point of contact for enterprise clients.
• Understanding of how the underlying tech stack fits together: APIs, webhooks, telephony, data flows.
• Hands‑on familiarity with LLMs and prompting, with a track record of shipping something, not just experimenting.
• Comfort owning ambiguity for other people, not just yourself, and the judgment to make a call when nobody else will.

Above all, we care about what you’ve built. An agent, a tool, a side project, something you shipped at work, something you made because you wanted it to exist. If you’ve created something you’re proud of, bring it and let’s have a conversation about it.

Good to Haves

• Prior experience owning a client relationship or leading a small team, even informally.
• Exposure to voice, conversational AI, or customer-facing deployments.

Who Thrives Here

• Comfortable with ambiguity. Much of the work has no obvious answer, and you treat that as the interesting part.
• Decisive under scrutiny. You can make the call when a client and your own team both want an answer now.
• Willing to hold a view. You can defend your thinking to a client or a colleague, while staying open to being wrong.
• Calm under pressure. You stay steady when a client is unhappy and the problem isn’t solved yet.
• Commercially curious. You want to know why a client is asking for something, not just what you’ve asked for.
• Invested in others' work. You care about what ships across your portfolio, not just what you personally build.