Forward Deployed Engineer

Cisco; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Cisco in Bengaluru is seeking a Forward Deployed Engineer to partner with enterprise customers, design scalable AI solution architectures, and guide production deployments. You will build integrations, prototypes, and reusable tools, lead workshops, and troubleshoot complex production issues, while collaborating with Product and Engineering to translate customer feedback into platform improvements.

The role requires 4–8 years of software engineering experience, API and distributed systems

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 4–8 years of production-grade software experience.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc.
• Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
• Excellent communication skills and the ability to work directly with enterprise customers.

Responsibilities

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Skills

Software engineering

APIs & distributed systems

Cloud backend development

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Cloud platforms

MLOps

Job description

Meet the Team

The Splunk Agent Resilience team is defining the future of AI resilience. Together our team provides scalable, cost-effective evaluation and guardrails that ensure AI agents behave as intended, improving reliability and reducing risks. This unified approach empowers our customers to expertly deploy and manage AI-powered applications with enhanced observability and control.

As a Forward Deployed Engineer (FDE), you'll work at the intersection of software engineering, customer engagement, and product innovation to help some of the world’s largest enterprises successfully deploy AI into production. You'll partner closely with external customers to solve complex technical challenges while collaborating with internal Product and Engineering teams to improve the platform based on real-world customer needs.

If you enjoy solving hard engineering problems, working directly with customers, and building technology that scales beyond a single implementation, we'd love to hear from you.

Your Impact

As a Forward Deployed Engineer, You Will

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Minimum Qualifications

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
• 4-8 years of strong software engineering experience building production-grade applications.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Hands‑on experience with AI tools such as Claude Code, Codex, cursor, etc.
• Strong troubleshooting and problem‑solving skills across multiple layers of the technology stack.
• Excellent communication skills and the ability to work directly with enterprise customers.
• Comfortable working in fast‑paced, ambiguous environments.
• Interest in AI, Machine Learning, or developer platforms.

Preferred Qualifications

• Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
• Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
• Experience building customer‑facing technical solutions or integrations.
• Experience creating reusable developer tools, frameworks, or open‑source contributions.
• Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
• Experience with programming language such as python, Java, etc.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.